- Report: #864183
Report - Rebuttal - Arbitrate
Complaint Review: HAWAIIAN AIRLINES
HAWAIIAN AIRLINESKONA, Hawaii United States of America
HAWAIIAN AIRLINES NO ALOHA KONA, Hawaii
*Consumer Comment: Something is missing..
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Despite pre-printing our boarding passes and despite showing up an hour before departure, we still missed our flight and in turn missed attending a very important meeting. The "topper" was the fact that 10 minutes before departure, they realized that several of us were still in the non-moving line ( several different Hawaiian departures were all herded into the same boarding line!), and proceeded to personally escort us to the gate. Great assistance, service and professionalism-- or so we thought.
It was like the Three Stooges- they were on walkie-talkies to the gate and the plane the whole time, BUT when we got to the boarding area, they told us that the plane just left!
No apologies, no assistance, no chain of command to complain to.
Total arrogance and condescension. The old "take-it-or-leave it" attitude. "If you want to get there, we're you're only method of doing so, and we couldn't care less about your troubles or concerns."
This report was posted on Ripoff Report on 04/05/2012 04:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/HAWAIIAN-AIRLINES/KONA-Hawaii-/HAWAIIAN-AIRLINES-NO-ALOHA-KONA-Hawaii-864183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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