• Report: #469102

Complaint Review: HBS Books

  • Submitted: Mon, July 13, 2009
  • Updated: Mon, July 13, 2009

  • Reported By:Cleveland Ohio
HBS Books
Boca Raton, Florida U.S.A.

HBS Books Charged unauthorized membership fees. Promised to refund amounts, but has not to date. Boca Raton Florida

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I ordered a book from HBS Books. I received a charge on my debit card for $19.95. I believe that to be for the book plus shipping. After many weeks I had not received the book, and finally received an e-mail from this entity, stating that they would be unable to supply me with the book and that I would not be charged for the book. This was confusing to me since I had already been charged $19.95.

The next day (after receiving the e-mail), I received yet another $19.95 charge to my debit card. I believed that this was the company's attempt to refund my original charge, but mistakenly processed as a charge. I contacted the company and was told that this was a monthly membership charge that was assessed. I was outraged because: 1) I had not authorized these membership fees and 2) I had now been charged a total of $40.00 for a book I had not received and was told by the company I would not be receiving!!!

Somehow I was to pay $40.00 for the privilege of being allowed to order a book which they did not have the ability to provide me. I have been promised that the second charge of $19.95 will be refunded, but that has yet to happen. I was told that a refund of the first charge of $19.95 would require approval of someone else in the company, and that the person with whom I was speaking would "apply" for authorization to do the credit.

Stay away from this company - it is BAD NEWS!!!!

Cleveland, Ohio

This report was posted on Ripoff Report on 07/13/2009 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/HBS-Books/Boca-Raton-Florida/HBS-Books-Charged-unauthorized-membership-fees-Promised-to-refund-amounts-but-has-not-t-469102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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