- Report: #263119
Report - Rebuttal - Arbitrate
Complaint Review: HBSC - Orchard Bank
HBSC - Orchard BankPO Box 80004 Salinas, California U.S.A.
HBSC - Orchard Bank HBSC did not close my account 2/07 as requested and racked up bill due to annual fee originating 4/11/07 ripoff Salinas California
*Consumer Suggestion: BBB Vs Orchard Bank AKA as HSBC
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At that time, I called the customer service number and asked to have my account closed - I was told I was all set and that was that. unfortunately I received a May statement from HBSC stating an annual fee had been charged in the amount of $59.00. I called HBSC and was told they had no record of my request to close the account in February and they would credit my account the $59 fee and close the account.
I received a June statement saying I still owed the annual fee plus additional late fees and interest. I called again and was told, they were terribly sorry, the account would be closed and all fees and charges credited. I was also told to expect a letter to confirm the closure.
In July, I received yet another statement from HBSC, this time, the amount was up $156.63. I called again and was told there was no record of my previous conversations, the account was still open and I would need to pay $60.00 to have the matter settled. The customer service rep. said she could credit me the additional fees but not the annual fee. I had to pay $60.00 for an annual fee on an account I do not even own a card for.
The Rep. also told me that although she could credit the charges - aside from the annual fee - I could write a letter to try to get a refund of the annual fee after I paid it.
But, she did not think I would get my refund.
At least as of a phone call to check in today, my account is finally recorded as closed! what a ripoff!
This report was posted on Ripoff Report on 07/25/2007 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/HBSC-Orchard-Bank/Salinas-California-93912/HBSC-Orchard-Bank-HBSC-did-not-close-my-account-207-as-requested-and-racked-up-bill-due-263119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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