• Report: #729264

Complaint Review: HBSC

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  • Submitted: Sat, May 14, 2011
  • Updated: Wed, November 07, 2012

  • Reported By: 48642 — Midland Michigan United States of America
HBSC
P.O. Box 5244 Carol Stream, Illinois United States of America

HBSC ART VAN Furniture Harassed me for payments even though I lost my job and gave them my last federal return of $2500 Carol Stream, Illinois

*UPDATE Employee: NOT Art Van Furniture

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My husband and I purchased some furniture from Art Van Furniture in 2009. We both were gainfully employed at the time. The terms for payment on the furniture were 2 yrs deferred payment. On November 26, 2010 I lost my employment, leaving us with only one income. I have been going to college and searching for job since then. Currently I still remain unemployed to date.

Luckily we still had our income tax come and that enabled us to render a single payment of $2,500 dollars to them. Money that we really needed to survive on we gave to them. 

They have called me numerous times since then and I spoke with one of their representatives and let her know that we would do our best to make payments and send whatever we could I told her 20 dollars, but sent them $40. The following day I received a very persistent and nasty phone call that this was not good enough.

In the beginning our balance was $4883.88 and now with interest they have doubled what we owe, totaling $8105.00. We have paid the $2500 and still owe $6061.00 according to their records. Only 2044.00 counted towards the balance. They then sent a bill in the mail stating that our new payment that was due for $158 and we had no money to send them. Then the following month they sent a bill for $400. I know that things accrue interest, but thats ridiculous.

I am a person that always tries to pay my bills on time, but times have gotten really tough here in Michigan. Unless you have a degree, you have very little chance of landing a job that will be of any real help. I feel that they should at least acknowledge that I lost my job and try to work with me. They say that because I didn't purchase some agreement they supposedly offered that I am exempt. In their eyes maybe, but you can't get blood out of a rock.


This report was posted on Ripoff Report on 05/14/2011 10:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/HBSC/Carol-Stream-Illinois-60197-524/HBSC-ART-VAN-Furniture-Harassed-me-for-payments-even-though-I-lost-my-job-and-gave-them-my-729264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

NOT Art Van Furniture

AUTHOR: ANGRY MOM - (United States of America)

First of all, I feel for you, and certainly hope things have gotten better for you since you posted.  I write this only to make a correction.  The company you have an issue with is HSBC.  It is the lender that Art Van Furniture used to furnish credit.  It is not owned by or managed by Art Van Furniture.  I make this distinction only because I have been a faithful and happy employee of Art Van for over a decade.  I understand that finance and credit card companies often appear cold and uncaring, and I hate to see Art Van blamed for their collection tactics.

Good luck to you in the future!

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