HC Processing Center P.O. Box 829
Springdale, Arizona United States of America
HC Processing Center False collection letter, nasty attitude Springdale, Arizona
My account was recently service transferred to HC Processing effective September, 2012. I called them to make the September payment and was informed I was not yet in ther system and once I was then I could make the payment. I was told it could take upwards of a month. By the end of September I still had heard nothing so I called again. I was once again told I was not yet in the system. I called again twice more all with the same result. Finally on the 5th call I was finally in the system. I was given the account number as well as told how to make an online payment. This was around 10/23-10/25. I also finally received a letter from them around that time as well. On 10/26 I made a$300 payment. That payment included September & October's $150 payments. On 10/29 a collection letter was drafted and mailed out. I received said collection letter on 11/6. When I called to ask about it I was put on hold for over 20 minutes then simply told 'It was a mistake, the spreadsheet must've been about a week old and that my account was current.' I asked for a letter of apology and something stating that my account is in fact in good standing and that there is no problem. That request was refused. I asked to speak to a supervisor or the collection department. That request was refused. I was informed that I was speaking to Roseanne (ext 1717) and that she was the boss there and there was no one above her. I said there has to be someone above her and she refused to give me anyone else. The call was ended at that point. I called back and got Shannon "Shannon" (ext 1718) and asked for a supervisor other then Roseanne. She said there is no one else, Roseanne is god as far as I'm concerned. I called a 3rd time and talked to Latricia, she claimed she couldn't find my account (despite no one else having a problem) and insisted I was clearly giving her the wrong account number. I hung up and called back again. The 4th person I spoke to was suddenly able to find the account again but stated I was in the wrong department (collections) and I am not in collections despite the letter they sent me. She said all I could do was talk to Roseanne. As there is apparently no one else I can talk to and I need a letter verifying that it was an error and my account is in good standing I am forced to file a complaint, both against them for their utter lack of customer service and for falsely sending a collection letter.
I paid this loan for 45 of the 52 payments so far, ALWAYS on time and ALWAYS a little more then what was due (10.00 - 15.00 more a month). It wasn't until the loan was service transferred that I now have an issue.
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