- Report: #1153705
Report - Rebuttal - Arbitrate
Complaint Review: HCA Power
HCA Power HCA Garcinia Cambogia They promised verbally as well as on their website that I could try it for $9.95 and cancel before 15 days and they would not charge my card. When I called to cancel they were rude and beligerent. They told me that they would not refund me. I did finally receive my 2nd order and again tried to return unopened for a refund. They refused. Springboro, Ohio Internet
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I looked at HCA Power on line and I filled out the form and read everything they had to say about their product. They promised you could try the product for only $9.95 and you could call and cancel anytime within 30 days and you would not be charged more. I started to fill out the online order form however, I changed my mind and decided not to order. A few days later the company called me and asked me if would order. They told me I could cancel within 30 days of purchase. I repeated that back to them before they convinced me to try it. I posted this on my refrigerator and circled the amount of time I had to try it before I needed to send back before they charged me more. When I called the company (10 and 15 days later) they told me I could not cancel. They told me I had to wait for a second shipment. I told them this was not what was told to me by their representative. I was told in a very indifferent way that I would not be allowed to cancel. After I received the order, I didn't open but immediately called the company again and asked where I needed to send my package for a refund. I also reminded them of their "Terms and Conditions" listed on their website and was told it didn't matter because they had sold me on the phone. I reminded them that when their salesperson called me she had promised I could cancel anytime before my 30 days. They refused to work with me. I asked to speak to the superior and she handed the phone to someone else who smugly told me the same thing. I was furious. I called my credit card company and sent them all the info that I had on the internet. I also found several other people that had complained on line. I disputed my charges and I was given back the charge. I am still considering calling the Attorney General to let them know how dishonest this company is.
This report was posted on Ripoff Report on 06/10/2014 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/HCA-Power/internet/HCA-Power-HCA-Garcinia-Cambogia-They-promised-verbally-as-well-as-on-their-website-that-I-1153705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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