- Report: #974426
Report - Rebuttal - Arbitrate
Complaint Review: HCCUA
HCCUA5030 Champion Blvd. Boca Raton, Florida United States of America
HCCUA Healthcare Cost Containment United Association HCCUA accessing my bank account without receiving their signed Membership Billing Confirmation Letter from me. Boca Raton, Florida
Meanwhile, I did receive the HCCUA package in the mail, however at that time I did not study the contents at all, and NEVER complete any forms, and NEVER returned any forms back to HCCUA. I then considered the case closed, and NOT to pursue membership with HCCUA any more.
Today, November 27, 2012 I noticed an bank overdraft alert sent to my email, and upon checking my online bank statement, I noticed pending amount of $39.95 from Visa HCCUA xxxxx5400. Further investigation revealed that HCCUA had deducted a further 3 (three) payments of $39.95 from my bank account, started August 21, 2012. I was furious, and very puzzled.
I contacted the customer service line 866-227-5400, enquired about this amount and was told that indeed my wife is a registered member of HCCUA, and 4x the membership amount has been deducted already from my bank account. I was never aware of these deductions until today. And very surprised that my wife 'became' a member, as I never authorized this legally with the completion of the relevant forms of HCCUA.
I asked for immediate cancellation of this membership. I ended the call.
Later the same day, I called the customer service line of HCCUA again, wanted to speak to the supervisor. I was transferred to a certain AMANDA. I explained the issue of WHY my wife became a member of HCCUA, WHY HCCUA decided to bill my bank account of $39.95 4x without my permission on a returned HCCUA form, whereby I was told that according to the recorded conversation between me and agent Barbara on 08/18/2012 I gave HCCUA verbal permission to allow the membership deductions from my bank account.
I asked her if she can forward me the proof about this permission, she would NOT let me have it. She refused.
I demanded a full refund of 4x 39.95 ($160.00) deducted from my bank account over a 4 month period, for fraudulently accessing my bank account without my permission on their official form, whereby she denied my request.
Note that my family and I did NOT use ANY of the so-called benefits of the so-called insurance plan during this period, in which HCCUA unilaterally assign membership to my wife, without her (or mine) approval to do that.
This report was posted on Ripoff Report on 11/27/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/HCCUA/Boca-Raton-Florida-33496/HCCUA-Healthcare-Cost-Containment-United-Association-HCCUA-accessing-my-bank-account-witho-974426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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