- Report: #1144617
Report - Rebuttal - Arbitrate
Complaint Review: HCcost
HCcost took $1,798.99 out of my bank account immediately, but has not delivered the item I ordered (as of yet) on Amazon Internet
*Author of original report: Update on the situation
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I ordered a $1,798.99 oven from HCcost through amazon on April 8th. I've been using amazon several times per week for 7 years now. And I've never had any issues with vendors. They took the amount out of my bank account immediately, even though amazon asks its vendors to do it at the time of shipment of the item.
April 25th. I took the day off and waited in my home. Nobody never called me to say "hey, we're downstairs, trying to deliver your appliance" (we live in an apartment building.) Instead, my husband, not me, had a missed phone call from our doorman. Nobody showed at our door or called me to let me know that the oven has arrived. I called the delivery company about 30 minutes after my husband informed me that he had a missed call from the doorman. They stated that "the driver is too far away at this point and would have to come at the beginning of next week." Awesome!
When I called on the following Monday, I was told that they "don't have a truck coming to that area any time soon." So I was forced to wait until Friday, May 2nd. I am located 5 miles away from New York City. That's a highly-populated area. So I don't see why I had to wait for another 5 days due to their mistake.
I took another day off on May 2nd. I received a call at 7 a.m. on from someone working for the delivery company. He was informing me that the oven is on its way and "should be there shortly." I tried calling back, but nobody responded. When the delivery people showed up 2 hours later, it turned out that the oven was not even in their truck?!
I kept calling the delivery company's phone number for over an hour until someone bothered to pick up. I was then told that the oven was received by them broken... and they were waiting for a replacement. That makes zero sense to me. If they received a broken item and knew about it immediately, why did they make me take the day off from work to sit around and wait for them? Naturally, I was very frustrated about this. They promised that my oven will be delivered by the following Wednesday - May 7th.
I took a 3rd day off work. But when it was April 6th and nobody had called me to schedule a time for the delivery, I started calling both the delivery company and HCcost. I found HCcost's phone number after a lot of digging. Here it is in case someone needs it: 800-299-9470. (Side note: when I called, I heard a message saying "Hello and thank you for calling APPLIANCES CONNECTION." Really?! So they do business under a different name too.)
The shipping company and HCcost started pointing fingers at each other. I received no apology for wasting 3 personal days off work.
Now here's the worst part:
I had paid an installer to come on Wednesday and Thursday to work on my kitchen. He charged us $150 for the GAS oven's installation, which I cannot do myself. Many specialists do not allow you to reschedule your appointment on such a short notice (less than 24 hours in advance.) And that was something that I specifically told the delivery company personnel over the phone the previous Friday. To make matters worse, I had people coming on May 9th for a granite template. And they require that all items are available to them for review (cabinets, oven, sink, faucet, etc.) They also require 7 days advanced notice for rescheduling appointments or add $95 to your bill. I've already paid them for the granite, so I can't just pick someone else.
The woman on the phone at HCcost (or should I say Appliances Connection) was not apologetic at all. She sounded like she couldn't care less. She offered no explanation of any kind. She also didn't know where the oven is or if it will be delivered on Wednesday... Thursday... Friday... or at all. She said that she'd call me back, but she never did. When I called back (during business hours), nobody picked up. The people working at the shipping company are claiming that the oven will be delivered on Friday, May 9th. I've taken another day off work. Hopefully it will really get here in one piece.
I ordered this oven on Amazon, because I was expecting a smooth transaction and delivery process. But so far, I've wasted 4 of my personal days from work. On top of that I will most likely be forced to pay $150 to the installer.
Do not do business with this company! They are a bunch of crooks who will take your money and then lie, hide and deceit you. There are plenty of reputable companies where you can take your business. This is NOT one of them.
Avoid at all costs!!!
This report was posted on Ripoff Report on 05/06/2014 11:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/HCcost/internet/HCcost-took-179899-out-of-my-bank-account-immediately-but-has-not-delivered-the-item-1144617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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