- Report: #1032455
Report - Rebuttal - Arbitrate
Complaint Review: HD Publishing Group/ Net Detective
HD Publishing Group/ Net Detective1392 S. Woodland Blvd. Deland, Florida U.S.A.
HD Publishing Group/ Net Detective Fruadulent 7 day trial period for just $5, then after trying to cancel, charged $24. Deland Florida
*Author of original report: HD Publishing **UPADTE**UPDATE**UPDATE**
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After searching for several names and finding no information whatsoever, I emailed customer support to cancel this program after just 1 hour. I received this response:
There is nothing to cancel with your Net Detective order as the standard product is not a subscription. It is just a one-time charge and your purchase gives you lifetime access to the software with three years of updates.
Need more assistance? Our Customer Support Center is available 24 hours a day! You can get answers to product and technical support questions and, if the answer isn't available on-the-spot, you can contact us directly, where we'll respond during normal business hours. Here's the link: http://support.netdetective.net"
I then checked my account to find a charge of $24 and sent them this email:
"I asked to be unsubscribed from your service and I was told that I didn't need to and then you charge my account $24. I want my money back. Please."
This is the response I received:
Per your request, your Net Detective account has been cancelled and there will be no further billing. Please note that per the terms and conditions which you agreed to, no refunds are available for this subscription service.
Need more assistance? Our Customer Support Center is available 24 hours a day! You can get answers to product and technical support questions and, if the answer isn't available on-the-spot, you can contact us directly, where we'll respond during normal business hours. Here's the link: http://support.netdetectiveplus.com"
There were a few more emails exchanged with the same outcome. This company refuses to refund my money and will not adhere to the "terms and conditions" that they expect their customers to live by.
Please, for your own good, do not give this company any of your personal or financial information. They WILL rip you off.
This report was posted on Ripoff Report on 12/13/2008 04:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/HD-Publishing-Group-Net-Detective/Deland-Florida-32720/HD-Publishing-Group-Net-Detective-Fruadulent-7-day-trial-period-for-just-5-then-after-t-1032455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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