- Report: #497239
Report - Rebuttal - Arbitrate
Complaint Review: HERITAGE WEB DESIGN
HERITAGE WEB DESIGN1460 North Moonriver Dr Provo, Utah United States of America
HERITAGE WEB DESIGN heritage web design stole web site cost 18,000 plus loss revenue Provo, Utah
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I had Heritage Web Design build my web site , $18,000.00 . The 2009 year began with sloppy and lousy customer service.
On August 17th , 2009 imy web site did not work at all. I called tech support , over and over and over and got the brush off. They're comment was someone would return my call.
I stated this web site was not a hobby of mine , it is a business that advertises with uploaded video's - period.
This function does not work and hasn't worked to this present dat 9-18-09 . When I asked" why did this stop working all of a sudden?" I was told there are a thousand reasons why they stop working ". The only function of this database was to upload video's in a large amount of file formats that had been working couple months prior with no problem. [continued below]....
The second function or database on my web site also stop working , super yap chat ( mp3 files , video , chat live ) ; Heritage Web Design could only send one ticket at a time . Whatever that means? After 4 weeks, calls during the day , calls at night, my web site still does not work . I went to move the domain to a different web host and server and transfer the FTP files , they made up a bill of $1000.00 and refuse to release the FTP file associated with my web site after paying $18,000.00 and entire web site not working with 2 database's , refuse to get it working by keeping it broken for 4 weeks and 1 day .
Again 4 weeks and 1 day later still broken . It's a business not a hobby , I have nothing !Heritage Web Design made up a bill of $1000.00 on 09-18-09 and refused to unblock ftp files to be transfered ransoming this web site I paid for . Now I have nothing because Heritage said so - I don't think so !
This report was posted on Ripoff Report on 09/18/2009 10:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/HERITAGE-WEB-DESIGN/Provo-Utah-84604/HERITAGE-WEB-DESIGN-heritage-web-design-stole-web-site-cost-18000-plus-loss-revenue-Provo-497239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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