- Report: #367458
Report - Rebuttal - Arbitrate
Complaint Review: HERITAGE WEB DESIGN
HERITAGE WEB DESIGNheritagewebdesign.com Internet U.S.A.
HERITAGE WEB DESIGN IN VIOLATION!!!! GROSS NEGLIGENCE!! REFUSES TO FULFILL CONTRACT OBLIGATIONS!!! Provo Internet
*Author of original report: Complaint Resolved
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Now that it is finally up-and-running, I have 5 free hours of technical support I am supposed to receive. Uploading pictures to an existing gallery, I was told AGAIN by the salesman and flash and design people at Heritage, would take no time at all to do!!! They assured me of this!!! I tried the 'update request' feature they provide to upload 3 new images to a photo gallery but it turns out that - one more problem - for over a month or two, no one on their end, despite an e-mail approval written by me a long time ago, ever ended up approving my site formally in Heritage's system. So I submitted 3 images to upload to a flash image gallery on my existing website via e-mail to Kristina Roberts, as per Kristina's and my phone discussion. She e-mailed me back a week ago that they were received but, would not, as per her supervisor's suggestion, give me any time line whatsoever as to when they would be posted on my website. I have called several times since and no one else will give me a timeline or let me speak to a supervisor!!! They say my request has been put into a pipeline but refuse to answer either HOW LONG I will need to wait to have them uploaded, OR HOW MANY JOBS ARE IN FRONT OF MINE in the pipeline!!! NO ONE WILL GIVE ME ANY FURTHER INFORMATION!!! WHAT KIND OF CUSTOMER SERVICE IS THIS, BRAD STONE???
I have also left Kristina messages and now she doesn't even return my phone calls and my account manager Krystal Lowe who I then asked to speak with, doesn't even work for Heritage Web Solutions anymore - not that anyone at Heritage ever bothered to inform me of that either!!!!!
I USE MY WEBSITE FOR GALLERIES AND PROMOTIONAL PURPOSES BUT CANNOT PROMOTE WITHOUT MY SITE BEING UPDATED WITH ITS LATEST WORKS!!!! THIS IS HORRIBLE CUSTOMER SERVICE!!! THE WORST!! I would NEVER use them again. I was Vice President of Operations and Customer Service at my last company and we NEVER treated people like this!! Never. Heritage Web Design should be ashamed of itself with its customer service rebuttal FORM LETTER that it automatically cuts and pastes to respond to each complaint.
Do NOT get your website from this company!!! Seriously, there are many other companies offering similar services. You would be wise to look elsewhere for a web design/hosting company to meet your needs.
Ridgewood, New York
This report was posted on Ripoff Report on 08/27/2008 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/HERITAGE-WEB-DESIGN/internet/HERITAGE-WEB-DESIGN-IN-VIOLATION-GROSS-NEGLIGENCE-REFUSES-TO-FULFILL-CONTRACT-OBLIGA-367458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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