- Report: #1050617
Report - Rebuttal - Arbitrate
Complaint Review: HERTZ RENTAL CARS
HERTZ RENTAL CARS2419 BROWNS BRIDGE RD GAINESVILLE, Georgia USA
HERTZ RENTAL CARS ITS SO NICE TO SEE IM NOT THE ONLY ONE, NEEDLESS TO SAY IM FILING A BBB COMPLAINT AND TELLING EVERYONE MY GREAT (NOT) EXPERIENCE WITH THE WONDERFUL HERTZ THANKS SO MUCH FOR THE (NOT) OUTSTANDING SERVICE!!!!!!!!!! GAINESVILLE Georgia
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HERTZ CAR RENTAL : Ist so nice to know im not the only one i reserved a car from 5\2\13 thru 5\6\13 from the Gainesville ga location on Browns Bridge Rd tried to call the store the day before for like 2-3 hrs couldnt get an answer to see if i could pick it up earlier than 6PM finally the next day i get an answer and was told no i accepted that I picked up the car at 6PM the car had mud all over the front and sides the brakes were grinding had a burn hole on back seat we had to clean it because it was rented to go to a funeral out of state i wasnt given a packet that I guess i was supposed to get with a # for assitance so we were stuck with the problems and bad customer service oh well so then we return the car on the 6th as scheduled right before close after I just filled the gas tank back up for a whoppin $11,00 told Jessica the girl behind the counter all that was wrong she simply said ok (really didnt care) and kept her lazy self behind the counter not once came from behind the counter to go inspect the car told me my total was $89.00 and that was it .
I was just glad it was all over and we made it there and back safely Then today 5\13\13 im looking at my bank statement on line they STOLE $66.45 too much I called one # because again local place wasnt answering very nice lady said oh i see here they didnt close it out til 3-4 days after the return and claim it was returned with half a tank of gas i can prove i filled it right before i returned it for a whole $11.00 so I finally get Jessica on the phone (local place) she calls me a liar and said she did go inspect the car (not) mind you HERTZ said it wasnt closed out for 3 to 4 days so now its not even about the money its the principlethe nice lady at another # offered to make adjustments and send a $50.00 gift certificate for next rental needless to say
GEE THANKS BUT I DONT THINK I WILL EVER RENT FROM HERTZ AGAIN THEIR CUSTOMER SERVICE AND BUSINESS ETHICS AND PRACTICE ARE ABSOLUTELY HORRIBLE THEY WOULDNT PUT THEIR CHILD IN A FILTHY CAR WITH BAD BREAKS THE BIG BOSS AT A 3RD # OFFERED TO TEAR THE GIFT CERTIFICATE UP :) NICE HUH SO I JUST WANTED TO SHARE MY GREAT (NOT ) EXPERIENCE WITH HERTZ AND IF YOU RENT FROM THEM YOU MIGHT WANT TO WATCH YOUR CC STATEMENT OR BANK ACCOUNT STATEMENT BECAUSE IN THE END ALL THEY CARE ABOUT IS GETTING YOUR MONEY THEY COULD CARE LESS ABOUT YOU OR YOUR SAFETY AS A CUSTOMER OR EVEN A PERSON THANK YOU
This report was posted on Ripoff Report on 05/13/2013 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/HERTZ-RENTAL-CARS/GAINESVILLE-Georgia-30506/HERTZ-RENTAL-CARS-ITS-SO-NICE-TO-SEE-IM-NOT-THE-ONLY-ONE-NEEDLESS-TO-SAY-IM-FILING-A-BBB-1050617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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