- Report: #236515
Report - Rebuttal - Arbitrate
Complaint Review: HEWLET PACKARD
HEWLET PACKARDWWW.HP.COM PALO ALTO, California U.S.A.
HEWLET PACKARD WILL NOT BACK THIER PRODUCTS PALO ALTO California
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The next day I go online to talk with a custmoer service rep again, I go through the whole story again. after a whole bunch of his going back and forth taling with who knows who, he tells me I can "UPGRADE" my printer for between 200. & 300 dollars. I wanted to fix the one I had!! He tells me sorry, It can't be fixed, but I had to send it back to get the new printr. I said "so you mean you will take mine, fix it and then resell it as refurbished?" He then proceeds to write a prewritten statement on how HP's products and thier customer service is second to none... I said "That is not what I just asked you" at that point he terminated the conversation. no goodbye, no nothing.
I saved and printed out both of the conversations I had with these 2 people, and I swear if I knew that something would be done to correct the poor service that I recieved, I would mail these conversations to the main office.
This was a fairly expensive printer, and for them to tell me "Too bad, so sad" is just unaceptable. I will never buy another HP product again. Sad thing is I really liked the HP camera and the all in one printer I had.
This report was posted on Ripoff Report on 02/19/2007 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/HEWLET-PACKARD/PALO-ALTO-California/HEWLET-PACKARD-WILL-NOT-BACK-THIER-PRODUCTS-PALO-ALTO-California-236515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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