- Report: #368978
Report - Rebuttal - Arbitrate
Complaint Review: HEWLETT-PACKARD
HEWLETT-PACKARD3000 Hanover Street Nationwide U.S.A.
HEWLETT-PACKARD LOUSY CUSTOMER SERVICE - LOUSY WARRANTY Palo Alto California
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We bought a HP all-in-one laserjet less than a year ago, now it quit sending or receiving faxes, after hours on the phone with tech support I was told we had to pay for shipping to get warranty service, this is a big heavy machine, so we got the nearest service center location. I called them to find out what was needed as proof of warranty, the first thing out of his mouth was questioning me about a lightning strike!
This is our LAST HP product, and we have spent some bucks over the years, Oh, by the way they offered expedited next day exchange for just $79.00. If a company can't stand behind their product, I am
thru with them!
This report was posted on Ripoff Report on 09/02/2008 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/HEWLETT-PACKARD/nationwide/HEWLETT-PACKARD-LOUSY-CUSTOMER-SERVICE-LOUSY-WARRANTY-Palo-Alto-California-368978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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