I originally came across www.hflsolutions.com while looking for a good supplier of Kava Kava supplement. The website seemed too good to be true, offering a wealth of information across all five of their product lines and a risk-free trial with a 200% money-back guarantee. Well, we all know what they say about things that seem too good to be true: they're not. I mean, come on, who would give a 200% money-back guarantee on their product, no matter how good it is? Well, despite the signs that were present, I thought I'd put the company to the test. I ordered the product with my Bank of America Credit Card and even marked the order for 3-day expedited shipping for an additional cost. This was on Wednesday, 6/24/2009.
As of Wednesday the following week, I had not yet received the product. I began an attempt to call the company, but then hung up, remembering that the website had noted that it can take 24-48 hours to package the product prior to shipment. I gave them the benefit of the doubt.
Come Monday of the following week, I STILL had not received the product. I decided to call the company with the number they had reported onto my account statement, as they had not provided a number online, offering the excuse that too many people were calling them for medical advice or whatever. (If you're selling an herbal supplement, you should be able to answer questions about medical effects the product has, rather than retreat from the public and hide your number, but what do I know? I'm just the consumer.) The number they provided on the statement leads to a line where an operator answers with the tag line "HFL Solutions - How can I help you?" I began to say that I had not received my order and that it had been already two weeks, but the operator cut me short and gave me a number to call for their "Corporate Office." I asked why the operator could not help me and was told HFL Solutions is not using them as their customer service department anymore.
You can probably guess what happened next: I called the Corporate Office only to get a recording that says something similar to the effect of "We're not here right now - please leave a message." Seriously - they don't even say the company name in the recording. I left a message asking for a call back and, needless to say, didn't get one. I then went online to their website to use a form (the same form offered for any issues you have) to submit my information and have them email me back. Do I really need to say it? OK, I'll say it: I never got an email either.
The next day, I redialed the number for the recently dispatched customer service department for HFL Solutions and talked to a Vanessa, who supposedly is the supervisor for the department during the day time. Unfortunately, the supervisor apparently knows only the same thing as everyone else: "We just answer calls and transfer them to the new number," she told me. I asked her "That's all you do? Just sit there and answer calls and give them the new number?" "Yes, that's all we do" she responded. She kept telling me that HFL Solutions had dispatched their services recently and that they had nothing to do with the company any longer. Yet, HFL Solutions still reports their number on my account statement for my recently made purchase. Why? Because HFL doesn't really exist. Because Dr. Sam Robbins is a fake doctor who scares away from questions about the medical effects of the drugs he's selling, claiming that it's illegal for him to give medical advice, although I'm pretty sure not shipping a product someone paid for is illegal too.
Anyway, after tiring of this game HFL Solutions apparently likes to play, I finally called Bank of America, filed the charge to my account as fraud, and received a credit back to my account. Needless to say, it's not my problem anymore, but HFL's problem, especially if Bank of America ends up taking them to court for fraud. Good luck, HFL; maybe you can take some Kava Kava pills when you're on the stand to keep yourselves from freaking out when you're being sued for fraud.