- Report: #814123
Report - Rebuttal - Arbitrate
Complaint Review: HFL Solutions - Dr. Sam Robbins
HFL Solutions - Dr. Sam RobbinsInternet United States of America
HFL Solutions - Dr. Sam Robbins I am 72 years old and a retired actor living on my Social Security and Actors pension. I ordered a bottle of Cholestlo from HFL Solutions expecting it to cost about $45 with shipping. Internet
*REBUTTAL Owner of company: Tracking number?
*Author of original report: The credit card company resolved the charges!
*REBUTTAL Owner of company: resolved - misunderstanding
*Author of original report: More charges! Since I filed this complaint I have been charged an additional $89 and have not received anything for the $89
This happened right before Christmas and the money is gone from my checking account making it difficult for me to buy presents for my wife, four children and six grandchildren.
Hopefull this was a mistake on the part of Dr.Robbins and his company HFL but I have no way of contacting him or the company as there is no phone number that you can call where someone answers the phone. [continued below]....
When I called back at about 4 PM I was put on hold again and prompted to wait as someone would be with me shortly. After about 20 minutes I received the same recorded meassage as before telling to I was calling during peak hours and to call back between 3 PM and 8 PM.
Since it was 4 PM I found this recorded message to be not just frustrating but exasperating!
I tried to locate a working phone number for Dr. Sam Robbins or HFL Solutions using the white and yellow pages on the internet. No listings came up?
If this is a mistake it needs to be corrected but I do not know how to do that since I can't get through to anyone. If it is a ripoff then the people behind this need to be prosecuted as someone retired like myself cannot afford to have a company taking $173.82 out of their checking account for a months supply of supplements.
If there is a Dr. Sam and this comes to your attention I would hope that you would provide a way to contact you or your company (That doesn't put you on hold and waste your time to tell you after 20 minutes to call back later and then hangs up on you). My bank suggests I cancel my debit card and have them issue another one so I do not contune to be charged and charged and charged again and again.
I am doing this which is going to cause me to go to the bank and get a temporary card and I am handicapped making this difficult for me to do. I will also have to supply all the accounts who bill my card automatically every month which will cost me more time.
I have read your rebuttal to other claims Dr. Robbins claiming yours is a legitimate company providing needed health services for consumers. If this is true I would hope that you would straighten out the problems of contactin your company so these kinds of mistakes can be corrected.
This report was posted on Ripoff Report on 12/26/2011 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/HFL-Solutions-Dr-Sam-Robbins/internet/HFL-Solutions-Dr-Sam-Robbins-I-am-72-years-old-and-a-retired-actor-living-on-my-Social-814123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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