I am 72 years old and a retired actor living on my Social Security and Actors pension. I ordered a bottle of Cholestlo from HFL Solutions expecting it to cost about $45 with shipping. My debit card was charged $46.94 on November 25th 2011 and I did receive one bottle of Cholestlo. Upon reviewing my checking account statements I found that HFL Solutions billed an additional $39.97 to my debit card on December 8th 2011 and another $86.91 on December 22nd making the cost of one bottle of their product (30 day supply) a whopping $173.82!!!
This happened right before Christmas and the money is gone from my checking account making it difficult for me to buy presents for my wife, four children and six grandchildren.
Hopefull this was a mistake on the part of Dr.Robbins and his company HFL but I have no way of contacting him or the company as there is no phone number that you can call where someone answers the phone. [continued below]....
..... The phone number listed in another report gets a "No longer in service" response and when I called the number listed on my bank statement along with the charge I was put on hold for about 20 minutes and prompted to stay on the line. After 20 minutes a recording announced that I was calling during peak hours and to call back between 3 PM and 6 PM which I did.
When I called back at about 4 PM I was put on hold again and prompted to wait as someone would be with me shortly. After about 20 minutes I received the same recorded meassage as before telling to I was calling during peak hours and to call back between 3 PM and 8 PM.
Since it was 4 PM I found this recorded message to be not just frustrating but exasperating!
I tried to locate a working phone number for Dr. Sam Robbins or HFL Solutions using the white and yellow pages on the internet. No listings came up?
If this is a mistake it needs to be corrected but I do not know how to do that since I can't get through to anyone. If it is a ripoff then the people behind this need to be prosecuted as someone retired like myself cannot afford to have a company taking $173.82 out of their checking account for a months supply of supplements.
If there is a Dr. Sam and this comes to your attention I would hope that you would provide a way to contact you or your company (That doesn't put you on hold and waste your time to tell you after 20 minutes to call back later and then hangs up on you). My bank suggests I cancel my debit card and have them issue another one so I do not contune to be charged and charged and charged again and again.
I am doing this which is going to cause me to go to the bank and get a temporary card and I am handicapped making this difficult for me to do. I will also have to supply all the accounts who bill my card automatically every month which will cost me more time.
I have read your rebuttal to other claims Dr. Robbins claiming yours is a legitimate company providing needed health services for consumers. If this is true I would hope that you would straighten out the problems of contactin your company so these kinds of mistakes can be corrected.