• Report: #316245

Complaint Review: HFL Solutions

  • Submitted: Sun, March 09, 2008
  • Updated: Fri, June 20, 2008

  • Reported By:Mobile Alabama
HFL Solutions
4012 South Rainbow Blvd Suite K-625 Las Vegas, Nevada U.S.A.

HFL Solutions - Dr. Sam Robbins Co-Founder Won't return calls, Won't answer emails, Won't give promised refund Las Vegas Nevada

*REBUTTAL Owner of company: Here are the facts:

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After receiving an email from HFL Solutions and reading their wonderful sounding return policy, I decided to order some suppliments. Almost immediately I had to visit my doctor and was given medication to correct the problems that I had hoped the suppliments would take care of.

Right after the order from HFL arrived, I wanted to take advantage of their return policy. I read that you need permission from them first. I called and only got an answering machine. I left a message and asked them to call. I waited 2 weeks and called again with the exact same results. After again waiting 2 weeks, I wrote to them and told them I needed to return the unopened suppliments. Again....no reply. I wrote once again and told them I was going to find a way to report them for fraud and again, no answer.

I am fearful of just sending the pills back because I feel they will still do nothing.

Mobile, Alabama

This report was posted on Ripoff Report on 03/09/2008 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/HFL-Solutions/Las-Vegas-Nevada-89103/HFL-Solutions-Dr-Sam-Robbins-Co-Founder-Wont-return-calls-Wont-answer-emails-Wont-316245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Here are the facts:

AUTHOR: Drsamrobbins - (U.S.A.)

Dear Susan,

A customer (regular user of our products) brought this page to my attention and since there is a direct mention and attack on me personally, I felt the need to also *personally* address this situation.

You stated that you were "given medication to correct the problems". Yet, you ordered 4 of the 5 products at our site - NONE of which were related to each other:

ProVanax - Anxiety & Depression: www.hflsolutions.com/pv/
Lean Optimizer - Weight Loss: www.hflsolutions.com/lo/
CholesLo - Cholesterol Reduction: www.hflsolutions.com/cl/
CHEATmeals - Fat + Carb Blocker: www.hflsolutions.com/cm/

So, what single medication did your doctor give you - that "corrected" all the above issues you had?

The next comment that doesn't make sense is that you CALLED our company. We specifically state at our site and contact form www.hflsolutions.com/contact/ that we do NOT post a phone number - and we give a reason.

The REASON for this is that after 2 years of doing so, 96% of all phone calls were about medical questions (not even related to our products). We legally CANNOT give medical advice. So, after some thought we decided to NOT give our phone number.

For orders, cancellations and changes to your order - we give you a toll free 866 number you can call between 9-6 PST. That phone number is given to you inside your package insert with each and every order that goes out, since it is for customers only.

All general inquiries are done at the website, where answers to general questions can be address with direct links, URL's and so forth. This is the most convenient and FASTEST method of communication. Additionally, we have it logged for future reference.

YET, you some how called our generic line and did so a couple of times. I'm not sure why.

You don't need "permission" for refunds. But we do ask why because many times, the customer is not taking the products correctly or consistently. Our goal is to get you the RESULTS you want. So, many times - a minor tweak in the usage directions helps tremendously.

Hence, we like to give personalized support.

Additionally, there is even a quick form you fill out at our site www.hflsolutions.com/contact/ specific for returns. Then you are directed to a one page form where you'll print it out, receive return instructions and a RMA# for quick refunds:

Hmm ... How much MORE convenient and easier can we make this for you?

You then state that you didn't get an email. As you or anyone on the Internet knows, email is not as reliable as it use to be. Maybe our reply went to your junk box? Maybe you accidentally deleted it because you thought it was spam?

These things happen and do so on a regular basis. It's not your fault or ours. Blame it on the ISP's My own mom didn't get an email from me on Mother's day ... What I can I say =(

I can't lie to you and say "here's a log of our reply". We only keep those for 90 days and your order was back in October of 2007.

We've been online for almost a DECADE. Do a search about us, not too many negative comments posted any where, AT ALL ... Other than this one.

At this point and after so many years, our company is very automated and streamline. We have no need to try and cut corners and "save a buck" on a return. Our company was built on repeat customers and word of mouth promotions.

Of course, I completely understand your fear, frustration, anger and apprehension. I too have been "ripped off" many times online - and in the "regular" world even more. Attorney's, doctor's offices, mechanics, etc., etc., etc.

But I don't know too many companies, let alone the FOUNDER of the company, to take the time to personally reply back to a concern of a client.

Anyway, I hope this clears the matter up.

Warmest Regards,
Dr. Sam Robbins
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