- Report: #829028
Report - Rebuttal - Arbitrate
Complaint Review: HH Gregg Appliance
HH Gregg Appliance1050 East Lewis and Clark Parkway Clarksville, Indiana United States of America
HH Gregg Appliance Poor Customer Service, They do NOT stand behind the products they sell Clarksville, Indiana
This put us back in the hands of HH Gregg. Where we were informed by corporate that it would take 1-3 days to for them tofile the swap claim, and then another few days to deliver the refrigerator. So after 2 weeks with no fridge, we are now going to have 3-4 weeks. Simply because HH Gregg does not stand behind the products they sell.
There is no reason why I shouldn't be able to go to the local store , give them the paperwork from LG authorizing the swap and having everything completed and a new fridge installed in 48 hours. Other stores in the area do exactly this if there is a problem with an Appliance. I will never purchase another item from HH Gregg. If you can't support your customers in the purchase and in the service, then there is no need for you to get my business or anyone's business that I know.
I hope others learn from my lesson and spend there money with businesses that truly back the products they sell.
This report was posted on Ripoff Report on 01/26/2012 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/HH-Gregg-Appliance/Clarksville-Indiana-47129/HH-Gregg-Appliance-Poor-Customer-Service-They-do-NOT-stand-behind-the-products-they-sell-829028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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