HH Gregg E. 96th St., Indianapolis Poor customer service HH Gregg/ poor warranty service/ poor repair techs at TOPPS Indianapolis Indiana

We prurchased a microwave from HHGregg. After less than 2 months (having only been using it 2 weeks) the microwave would suddenly not heat up after being used a couple of times in previous hours. My husband returned it to HHGregg for a repair or replacement. HHGregg told us that it had to be repaired per the manufacturers warranty. Our microwave was allegedly sent to Topps for repair. About one week later we had a telephone message that our microwave was unrepairable and that we owed $59.00 for Topps diagnostic testing and that we could also pick up our broken microwave. I called in and spoke to a female on the phone who said we would be able to exchange it for a new one since it could not be fixed. The next eve. my husband went to do so and was refused a replacement.He was told that Topps said that all the major conponents were covered in a foreign substance which we were informed was "bug spray". We had no bug spray. Everything worked except the heat. They basically said that the repair could not be done because we had damaged it which was NOT true. I later called corporate who only referred to Topps report and no one would question Topps diagnosis or grant us any satisfaction. We have since found out that our model has been notorious for a magnatron and diobe going out and even though I brought this to the attention to HHGregg they remained firm about Topps report and not helping us. We have since taken our microwave home and were relieved of the $59.00 fee for which we were never told about prior and are having the repair handled elsewhere. We now know that our microwave was indeed NOT covered in BUG SPRAY and that the failure was due to the diobe and the fact that the manufacturer had the fan installed backwards which caused our unit to overheat and burn out hence could have caused an odor "like bug spray-maybe". HHGregg has lost a 20 yr long customer and I am disgusted at the treatment and lack of care we received from everyone at the store and at Topps and at Greggs corporate center. We were treated like we were liars and all this was over a $151.00 microwave under warrany! My time and gas wasted at this point was worth $150.00 alone. Never buy from HHGregg!!!!

Stupid is as stupid does
Indianapolis, Indiana
U.S.A.