H.H. Gregg - HH Gregg -HHGreggSold Faulty Car Stereo Indianapolis, Indiana

I purchased a Pioneer stereo for my car from this store. they do not install car stereos anymore which wasn't a problem as i have installed them myself quite a few times before. after hooking the stereo up i turned the car on and NOTHING. Instead of messing with it further i took it to an auto electronic repair shop and they charged me $20 to tell me the stereo was bad, did not work at all. i went back to H.H. Gregg and told them i wanted to replace the stereo and i wanted to be reimbursed the $20 since they sold me a stereo that never worked and thus wasted my time installing it and my money to be told it never worked in the first place. they said i could trade in the stereo but they wouldnt reimburse me. I told the manager to give me my money back kiss my hind end (not so nicely) and went to ovation where i bought a very nice Kenwood for about $30 less and they told me if i had any problems with it they would be glad to refund any of the cost even if i had it professionally installed. Hey H.H. Gregg, that's called Customer Service. If you plan on having customers you should look into it!