• Report: #549366

Complaint Review: H.H. Gregg - HH Gregg - HHGregg

  • Submitted: Mon, January 04, 2010
  • Updated: Thu, June 03, 2010

  • Reported By: lessonLearned — Indianapolis Indiana United States of America
H.H. Gregg - HH Gregg - HHGregg
8921 s US 31 Indianapolis, Indiana United States of America

H.H. Gregg - HH Gregg -HHGreggSold Faulty Car Stereo Indianapolis, Indiana

*UPDATE Employee: Crazy Customer

*Consumer Suggestion: Too Typical

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I purchased a Pioneer stereo for my car from this store. they do not install car stereos anymore which wasn't a problem as i have installed them myself quite a few times before. after hooking the stereo up i turned the car on and NOTHING. Instead of messing with it further i took it to an auto electronic repair shop and they charged me $20 to tell me the stereo was bad, did not work at all. i went back to H.H. Gregg and told them i wanted to replace the stereo and i wanted to be reimbursed the $20 since they sold me a stereo that never worked and thus wasted my time installing it and my money to be told it never worked in the first place. they said i could trade in the stereo but they wouldnt reimburse me. I told the manager to give me my money back kiss my hind end (not so nicely) and went to ovation where i bought a very nice Kenwood for about $30 less and they told me if i had any problems with it they would be glad to refund any of the cost even if i had it professionally installed. Hey H.H. Gregg, that's called Customer Service. If you plan on having customers you should look into it!

This report was posted on Ripoff Report on 01/04/2010 12:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/HH-Gregg-HH-Gregg-HHGregg/Indianapolis-Indiana-46227/HH-Gregg-HH-Gregg-HHGreggSold-Faulty-Car-Stereo-Indianapolis-Indiana-549366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Crazy Customer

AUTHOR: anonymous - (United States of America)

Listen, I am sure if you were calm about they would of done something. It is not the retailers fault if something is sold defective, blame the manufacturer. You stated before that you installed car stereos quite a few times before correct? Well then that means that you should not have needed to pay someone $20 to find out it was defective. That is not the retailers fault, and for you to think you are entitled to that is crazy. If something doesn't work return it, simple as that.
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#2 Consumer Suggestion

Too Typical

AUTHOR: IntheKnow - (USA)

If this occurred within the return policy period, HHG has to take it back as long as there is a receipt and all accessories.   If slightly beyond the return policy period, even if HHG thought you shorted the unit, they could've still gotten credit (with box and all accessories) from the mfr and kept some semblance of a reputation.  Poor store reaction from poorly trained managers.
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