I purchased a 32" Toshiba TV from HH Gregg in Columbia, SC in April 2006. 7 months later the TV went out. When we contacted HH Gregg about the situation it took 5 days before a service tech came in and took our TV.
It now has been over 3 weeks and we have yet to have our TV repaired. When I called HH Gregg the store seems disinterested. I then called their corporate office where I was surprised as to how rude they treated me. I requested the reg. mgr. to please return my call.
A regional mgr. attempted to call me today but I missed his call. I called him back to the number he provided and left a message requesting a call back. Someone by the name of Leah called me and said their was nothing the reg. mgr. would or could do and she refused to have the reg. mgr. return my call. When I asked for a name of another supervisor she refused to provide any names or phone numbers and her suggestion was to write HH Gregg about my concerns.
I sent HH Gregg an email and the Reg. Mgr. did return my call and seemed polite however their remains the issue of note knowing when my TV will actually be fixed.
According to the repair place, the repair costs for this 7 month old TV are nearly 75% of what we paid for the TV. HH Gregg states I have to wait for my TV to be repaired and I have yet to know when the repairs will be completed.
At this point I strongly urge anyone considering a purchase from HH Gregg to think hard before making the purchase especially if they are looking for any customer service AFTER the purchase.
I will admit the field personnel (store management and reg. manaagement) seemed to be more helpful HOWEVER the corporate people I've spoke to over the phone the last couple days need to be trained on customer service as they were not helpful and very rude.
If this company wants to succeed they need to seriously look at the customer service factor and begin to appreciate their customers and remember it's their customers that have gotten them to where they are today. Unless they realize the importance of improving their customer service it will be to their demise.
Irmo, South Carolina