- Report: #808080
Report - Rebuttal - Arbitrate
Complaint Review: HH Gregg
HH Gregg4151 East 96th St Indianapolis, Indiana United States of America
HH Gregg On-line ordering; the only thing the company does efficiently is take your money Indianapolis, Indiana
I arranged for a delivery and installation date of December 10th (a Saturday). The rep told me that Maryland code requires that a plumber do the installation, and I asked if the delivery and installation was going to be by the same company. She said 'yes.'
The installer called me Friday night (the 9th) and said the delivery was by another company, not his, and his plumber would be at my house on Saturday the 10th between 10a and 1p. Of course I couldn't reach HH Gregg by this point as they have limited customer service hours.
You guessed it - the installer showed up but the dishwasher never did, and not a word was heard from HH Gregg. So I called the company this morning (Dec. 12th) and was told delivery was set for Tuesday Dec. 13th!! The rep had no idea why HH Gregg would arrange for an installation three days before the appliance was delivered!
Since the company has had my money for two weeks and I couldn't take the 13th off work, I cancelled the order. It will take 5-7 business days to get my money back but worth it - IF I get my money back in that time. I'm not sanguine that they will handle this any better than the fouled-up delivery.
This report was posted on Ripoff Report on 12/12/2011 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/HH-Gregg/Indianapolis-Indiana-46240/HH-Gregg-On-line-ordering-the-only-thing-the-company-does-efficiently-is-take-your-money-808080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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