On October 27, 2005 I purchased an Amana Refrigerator, a Whirlpool Duet Washer, a Whirlpool Duet Dryer, and a big screen TV all cash sale. I told the sales person that I did not want any Maytag appliances because I had a stove, refrigerator, and a dishwasher that all had continuous repair problems in the recent past. Although I normally do not purchase extended warranty plans, he assured me that I should purchase HH Gregg's plans because they are a replacement guarantee.
He told me if anything were to go wrong, HH Gregg would replace my product, no questions asked. So I did buy the plans. After my Amana fridge was delivered, I found a little sticker inside it saying that it is manufactured by Maytag! Sure enough, 5 months to the day I had it delivered, it quit running. And, of course, it was on a Friday. I called the service number in my Amana owner's manual and they told me they could schedule repair in 4 days and that it wasn't their problem regarding my food spoilage.
I went in person to HH Gregg the next day (Saturday morning) and talked to the salesperson who sold me the appliances. He immediately told me that they would replace the fridge and checked the stock to see if the new fridge could be delivered the next day. They had the right one in stock and he sent me to the service desk to set up delivery. Although I was unhappy for the inconvience of the fridge not working, I was willing to hope that the replacement would be free of defects. The transaction was almost completed when a manager came over and said they would not replace the fridge, but would have someone call me on Monday about looking at it to see if they wanted to repair it instead. He also told me it was not HH Gregg's problem that my food was spoiling and that I should have known no one would fix an appliance on a weekend, even though it was a refrigerator.
When I told him that I was very upset that I was promised a new appliance when I purchased the agreement, and obviously the sales person really did think I would get a new appliance, and now they weren't honoring it, he simply told me he was "sorry I felt that way."
Today, Monday, a woman called and left a message from HH Gregg telling me that I already have an "all day" appointment with Maytag for Tuesday and that the parts are in for my refrigerator. An all day appointment means anywhere from 7 a.m. to 5 p.m. and they will call 30 mintues before they come. Does this mean that if I can't answer the phone for some reason, they will not come at all? And how could they have the "parts in" when they haven't even diagnosed the problem yet?
No apologies for the fact that an expensive ($1600+) 3 door 5 month old refrigerator quit working; no regard for my having to take an entire day off of work and lose even more money, no regard for the loss of my food, and no explanation of why I am not getting what I was promised when I bought the ESP...a replacement appliance. Perhaps if Maytag had to replace these substandard appliances they would start making them more carefully in the first place. What a rotten place we live in now...you have to buy extended service plans because the products are substandard and then it turns out the extended service plan is substandard as well.
Disgraceful! Shame on Maytag and HH Gregg for ripping people off. I have had the unhappy experience of 4 Maytag appliances and all 4 have been pieces of junk!