- Report: #1093545
Report - Rebuttal - Arbitrate
Complaint Review: HH Gregg
HH GreggOakleaf Florida , Select State/Province USA
HH Gregg Extended Warranty Service is not as represented and difficult to obtain Oakleaf ,Jacksonville, Florida
*Author of original report: Still no resolution
*Author of original report: Saga Continues
*Author of original report: Additional Information
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I purchased a 55" LCD TV from HHG. Although I don't normally purchase extended warranties I gave in to the salesmans pressure and purchased one. The TV has three HDMI Ports. These ports provide a place to connect satellite TV, Blue Ray Players, etc. Shortly after purchasing the TV one port stopped working. I called HHGregg Service and was told they couldn't find my contract. I tried to locate my copy but couldn't. It's been over a year now and finally I found my copy and called the HHG Service Dept. They still couldn'ty find my contract. In the meantime another HDMI port stopped working leaving only 1 working. I called the store where I purchased the TV and they found the contract almost immediately. When I explained what had happened they called their corporate office for immediate assistance. A week later a tech came and looked at the TV and said he had to order a part. Two weeks later no part and no call to install one. Called store again-promissed they would call HHG corporate to escalate situation and get immediate action. Received call from HHG corporate making excuses for their service department. They explained to me that it takes time to locate replacement parts and I should be patient. I located the part myself on EBAY within 20 minutes and found it at several other Internet TV Parts Supply Sites offering overnight shipping. HHG Gregg Service could have done the same thing. This is what they do for a living. Later the same day I received another call stating the part had "just arrived" and I would receive a call from the tech department to make arrangements to install the part. I'm waiting. I'm convinced that at some point the TV will probably get repaired. Problem, I have spent most of the period covered under the contract trying to get the TV repaired. The TV only worked properly for a very short period of time. Who knows how long it'll work after it finally gets repaired. The point I'm trying to make is simple. I bought the TV and extended warranty in good faith and was promised if anything went wrong it would be taken care of as quickly as possible. This simply is not the case. I paid a lot of money for the waranty and I've had to endure too many run-arounds to hopefully get the TV repaired.. I simply wanted what I paid for.
This report was posted on Ripoff Report on 10/21/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/HH-Gregg/Select-StateProvince/HH-Gregg-Extended-Warranty-Service-is-not-as-represented-and-difficult-to-obtain-Oakleaf-1093545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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