- Report: #927158
Report - Rebuttal - Arbitrate
Complaint Review: HHGreg
HHGreg1321 Hugenot Rd. Midlothian, Virginia United States of America
HHGreg Tempurpedic False advertising for 120 day in home trial for tempurpedic bed Midlothian, Virginia
*Author of original report: HH Greg solidifying my complaint!
*UPDATE Employee: read
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The sales manager was adamant that we could return the bed and get our money back. Well, we did not like the mattress and tried to return it around 20 days later. Both HHGregg and the ACTUAL sales manger that sold us the bed told us that we could return the mattress, but that we COULD NOT return the ergonomic frame.
The frame cost $3,200!!!! We were floored, we told them that we thought it was extremely deceiving, and even outright fraudulent because the actual sales manager lied directly to us. We threatened to sue them and they ended up giving us a store credit.....exactly what we didn't want! We had to settle for another bed, that we really don't like, and by another TV, that we really don't need.
Im so upset with this whole thing that I will NEVER purchase anything from HHGregg again, and I would really urge anyone that is looking to buy a Tempurpedic to think twice. If Tempurpedic is willing to treat their customers like this, I doubt there warranty is worth more than the paper its written on.
This report was posted on Ripoff Report on 08/14/2012 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/HHGreg/Midlothian-Virginia-23113/HHGreg-Tempurpedic-False-advertising-for-120-day-in-home-trial-for-tempurpedic-bed-Midloth-927158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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