- Report: #425248
Report - Rebuttal - Arbitrate
Complaint Review: HHGregg
HHGregg3940 E Franklin Blvd Gastonia, North Carolina U.S.A.
HHGregg Return ploicy not explained and customer service rude, and crude. Gastonia North Carolina
*Consumer Suggestion: Haha
*UPDATE Employee: Common sense...
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I explained the transaction to Chris, and his response was the same (it's on the back of the reciept) at that time I explained to Chris that I had no way of knowing whats on the back of the reciept untill after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.
I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return ploicy before the purchase.
I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and thier return policy and their method of informing or not informing the customer untill after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the reciept. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UBDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECIEPT UNTILL (AFTER) THEY HAVE MADE THE PURCHASE!!!!!
I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not recieve all the refund at the time of return if it is over 100.00.
One way ministries
Bessemer City, North Carolina
This report was posted on Ripoff Report on 02/17/2009 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/HHGregg/Gastonia-North-Carolina-28056/HHGregg-Return-ploicy-not-explained-and-customer-service-rude-and-crude-Gastonia-North-C-425248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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