- Report: #639610
Report - Rebuttal - Arbitrate
Complaint Review: HIDKit.com
HIDKit.com800 Nicolette Mall, Suite 1180 Minneapolis, Minnesota United States of America
HIDKit.com KASA auto parts Terrible customer service. Will take you money Minneapolis, Minnesota
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On 09/06/2010 I tried to order HID lights but when submitted it said "basket empty" so I ordered again.Right away I get emails for 2 orders. I immediately cancel. Customer service assured me of the cancellation as it had only been 3 minutes
.He tells me that we need to change my 2nd order because the computer is wrong.He says I need 2 8000K bulbs at $140 and a fog light kit.I never got the corrected emails so I called about 6 times in 2 days.I'm assured that the order was cancelled and that no charges would go through.
On the 8th I get an email saying that part of the cancelled order and part of the second order was shipping which was incorrect. I call to see why and was told to just return it and pay a 25% restocking fee since they shipped it anyway. I asked him why did it ship and was told "I don't know."
On the second order(Salesman incorrectly ordered)2 regular bulbs for $140 that are already factory on my car instead of two 8000K bulbs and a kit.I call them and they tell me that it just looks that way on the invoice but it's really the right items.
Feeling uncomfortable, I call again and this time I'm told again I need to do a return at my expense and pay 25% restocking fee on their salesman's incorrect order. I asked to speak to a manager.
The rep Derek says"hold on" The manager "David" comes to the phone and talks for a couple of minutes, tells me to "hold on" and hangs up in my face.I call back and ask to speak with "David" and heard laughter as he hangs up again.
I called a third time. A rep named Craig answered and I said I need to speak to David! He tells me that no one name David works there, they don't have managers. I told him what's happening so he tries to get the fees waived and says the OWNER Max says no.
I tried to track these "so called" packages and the USPS has no record of them even being shipped.The company is in Minneapolis and I am in Alabama.They aren't even going by their return or cancellation policy.The order was placed on the 6th and cancelled 3 minutes later,before the charges and 2 days before it supposedly shipped.
This report was posted on Ripoff Report on 09/10/2010 11:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/HIDKitcom/Minneapolis-Minnesota-55402/HIDKitcom-KASA-auto-parts-Terrible-customer-service-Will-take-you-money-Minneapolis-Min-639610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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