- Report: #504885
Report - Rebuttal - Arbitrate
Complaint Review: HILTON HOTEL
HILTON HOTEL2050 chennault drive carrollton, Texas United States of America
HILTON HOTEL HILTON HOTEL AUTUMN01 Special carrollton , Texas
*Author of original report: HILTON HOTEL AUTUMN SPECIAL
*General Comment: Even in writing, it means nothing
I booked a 4 night stay at the Hilton in Reykjavik , Iceland .
I was told by US operator that if I paid for 3 nights I would get the 4th for free, I asked for an email confirmation of that offer but was told that all I had to do was mention the AUTUMN01 code upon arrival in Iceland and the Hilton hotel there would deduct one night from the bill.
I trusted Hilton , since I am a Hilton Hhonors member and never had any problems.
When I checked in at Hilton KEF or Reykjavik I was told that I had to pay for all 4 nights since they did not know anything about the AUTUMN01 rate of , " Pay for 3 and get one free "
I complained to the GM Mr Harolldsson but he was trying to tell me that the 3 nights had been spread out over 4 , so it looked like I paid for 4 nights but actually only paid for 3 nights . MAKES SENSE ?? not to me . I was pissed and I was lucky that I had sent an email to Hilton Hhonors to inquire about hotel parking facilities and I included a price quote for my 3 nights . It came a few days late , but I have it and I am now paying $433 instead of $ 600. Yes the Hilton tried to ripp me off , for the amount of $ 167 .
Beware of " FREE NIGHTS " get everything in writing before confirming , they will scam you just to get your money. Also the operator stated that GYM AND SAUNA was available for free , sounded great right ?? IT WAS NOT FREE , it was $ 36 , THIRTYSIX DOLLARS pr day . Nice try Hilton , but I learned my lesson and hope you will too.
GET EVERYTHING IN WRITING BEFORE CONFIRMING OR PAYING
This report was posted on Ripoff Report on 10/05/2009 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/HILTON-HOTEL/carrollton-Texas-75006/HILTON-HOTEL-HILTON-HOTEL-AUTUMN01-Special-carrollton-Texas-504885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.