- Report: #504885
Report - Rebuttal - Arbitrate
Complaint Review: HILTON HOTEL
HILTON HOTEL2050 chennault drive carrollton, Texas United States of America
HILTON HOTEL HILTON HOTEL AUTUMN01 Special carrollton , Texas
*Author of original report: HILTON HOTEL AUTUMN SPECIAL
*General Comment: Even in writing, it means nothing
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I booked a 4 night stay at the Hilton in Reykjavik , Iceland .
I was told by US operator that if I paid for 3 nights I would get the 4th for free, I asked for an email confirmation of that offer but was told that all I had to do was mention the AUTUMN01 code upon arrival in Iceland and the Hilton hotel there would deduct one night from the bill.
I trusted Hilton , since I am a Hilton Hhonors member and never had any problems.
When I checked in at Hilton KEF or Reykjavik I was told that I had to pay for all 4 nights since they did not know anything about the AUTUMN01 rate of , " Pay for 3 and get one free "
I complained to the GM Mr Harolldsson but he was trying to tell me that the 3 nights had been spread out over 4 , so it looked like I paid for 4 nights but actually only paid for 3 nights . MAKES SENSE ?? not to me . I was pissed and I was lucky that I had sent an email to Hilton Hhonors to inquire about hotel parking facilities and I included a price quote for my 3 nights . It came a few days late , but I have it and I am now paying $433 instead of $ 600. Yes the Hilton tried to ripp me off , for the amount of $ 167 .
Beware of " FREE NIGHTS " get everything in writing before confirming , they will scam you just to get your money. Also the operator stated that GYM AND SAUNA was available for free , sounded great right ?? IT WAS NOT FREE , it was $ 36 , THIRTYSIX DOLLARS pr day . Nice try Hilton , but I learned my lesson and hope you will too.
GET EVERYTHING IN WRITING BEFORE CONFIRMING OR PAYING
This report was posted on Ripoff Report on 10/05/2009 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/HILTON-HOTEL/carrollton-Texas-75006/HILTON-HOTEL-HILTON-HOTEL-AUTUMN01-Special-carrollton-Texas-504885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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