• Report: #504885

Complaint Review: HILTON HOTEL

  • Submitted: Mon, October 05, 2009
  • Updated: Wed, November 04, 2009

  • Reported By: RUBEN — north miami Florida USA
HILTON HOTEL
2050 chennault drive carrollton, Texas United States of America
  • Phone: 800hiltons
  • Web:
  • Category: Hotel

HILTON HOTEL HILTON HOTEL AUTUMN01 Special carrollton , Texas

*Author of original report: HILTON HOTEL AUTUMN SPECIAL

*General Comment: Even in writing, it means nothing

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I booked a 4 night stay at the Hilton in Reykjavik , Iceland .


I was told by US operator that if I paid for 3 nights I would get the 4th for free, I asked for an email confirmation of that offer but was told that all I had to do was mention the AUTUMN01 code upon arrival in Iceland and the Hilton hotel there would deduct one night from the bill.


I trusted Hilton , since I am a Hilton Hhonors member and never had any problems.


When I checked in at Hilton KEF or Reykjavik I was told that I had to pay for all 4 nights since they did not know anything about the AUTUMN01 rate of , " Pay for 3 and get one free "


I complained to the GM Mr Harolldsson but he was trying to tell me that the 3 nights had been spread out over 4 , so it looked like I paid for 4 nights but actually only paid for 3 nights . MAKES SENSE ?? not to me . I was pissed and I was lucky that I had sent an email to Hilton Hhonors to inquire about hotel parking facilities and I included a price quote for my 3 nights . It came a few days late , but I have it and I am now paying $433 instead of $ 600. Yes the Hilton tried to ripp me off , for the amount of $ 167 .


Beware of " FREE NIGHTS " get everything in writing before confirming , they will scam you just to get your money. Also the operator stated that GYM AND SAUNA was available for free , sounded great right ?? IT WAS NOT FREE , it was $ 36 , THIRTYSIX DOLLARS pr day . Nice try Hilton , but I learned my lesson and hope you will too.


GET EVERYTHING IN WRITING BEFORE CONFIRMING OR PAYING


EL VIKINGO


This report was posted on Ripoff Report on 10/05/2009 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/HILTON-HOTEL/carrollton-Texas-75006/HILTON-HOTEL-HILTON-HOTEL-AUTUMN01-Special-carrollton-Texas-504885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on HILTON HOTEL

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

HILTON HOTEL AUTUMN SPECIAL

AUTHOR: EL VIKINGO - (USA)

AFTER A LOT OF GOING BACK AND FORTH BETWEEN HILTON HOTEL CUSTOMER SERVICE DEPARTMENT AND SENDING LETTERS TO THE TEXAS STATE ATTORNEY AND THE BBB OF DALLAS I FINALLY GOT A RESOLUTION TO THE COMPLAINT.
MR RIDER , SUPERVISOR OF CUSTOMER SERVICE OF THE HILTON HOTEL , OFFERED ME A 1 NIGHT REFUND AND 3 NIGHTS IN CERTIFICATES TO STAY IN ANY HILTON , ANYTIME INCLUDING TAX . I AM HAPPY . IT PAYS TO LET THE AGENCIES OVERSEEING LOCAL BUSINESSES KNOW WHEN YOU HAVE AN OBVIOUS VIOLATION .
EL VIKINGO 
Respond to this report!
What's this?

#2 General Comment

Even in writing, it means nothing

AUTHOR: Inspector - (USA)

If it's printed off the internet, they just say the internet is wrong.  This happened to me at another hotel.  When I brought in the confirmation printed out from the web site, they told me the site is wrong.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X