• Report: #498262

Complaint Review: HIT Web Design

  • Submitted: Mon, September 21, 2009
  • Updated: Thu, October 08, 2009

  • Reported By: Ripped OFF — beverly hills California USA
HIT Web Design
1460 North Moonriver Drive Provo, Utah United States of America
  • Phone: 8016551600
  • Web:
  • Category: Websites

HIT Web Design Heritage Web Solutions Brandon Byrge of HIT Web Design gave me the classic bait & switch and stole my money. Provo, Utah

*Author of original report: I am the original author of this complaint

*UPDATE EX-employee responds: Heritage Web Solutions attempt to cover up continues

*UPDATE Employee: Resolving Complaints

*UPDATE EX-employee responds: Again an attempt at deception and coverup

*UPDATE Employee: Complaints Resolved

*UPDATE EX-employee responds: More Deceptive Practices By HIT Web Design

*UPDATE Employee: Resolving Complaints

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A young salesman at HIT web design, formerly heritage web solutions, named Brandon Byrge lied to me when I signed up with his company. 


He led me to believe they were going to make a killer website for $700 for me so I agreed to sign up.  He and I went back and forth for a few days going over what features to include and what features not to include.  There were some things that I wanted but couldn't afford because they would've cost thousands more.  He told me I would receive a 7 page website with a forum with paypal integration and 6 months free hosting.  Also, the forum would allow an unlimited number of pictures per profile.  A search function would also be available.  From here things went straight downhill.


My account manager's name was Gabe Miles, a charming lad who will steal your money while smiling and complimenting you.  Gabe Miles immediately wanted me to send him content so the programmer's could start working on the website.  I asked him a technical question that he didn't know the answer to and he connected me with a programmer.  I asked the programmer to tell me about some of the features I would receive with the forum.  He listed some and also told me it would be one picture per profile and a search function would cost extra.  I talked with Gabe Miles and he said to get the website that I thought I was getting would cost over $3000 more. 


I asked to see a contract for what features I would get for the website I paid for.  I was connected to accounting who sent me a receipt that only stated when I paid -nothing else.  HIT web design again balked at sending me a contract so I asked to cancel the account.  I figured since I had sent them zero content and they did absolutely nothing to design my website it would be an easy cancellation/refund. 


HIT wouldn't even offer a partial refund, they left me with nothing.  I neither signed nor saw a contract but stupidly gave them my bank information and they began to debit my account.  I called VISA's fraud dept and they agreed it was a charge for "services unrendered"  and have refunded my $700 back into my account.  Now HIT has a merchant dispute with VISA. 


If Brandon Byrge or Gabe Miles of HIT web design lie to you and steal your money the best recourse is to file a fraud claim with your bank.  I was lucky that I didn't send them any content or else they could claim that they performed work on the website (like changing the background color).  Now I see why Gabe Miles was so anxious for me to send him some stuff for the website, they wanted to perform the minimal work, then try to charge me thousands more and offer no refund. 


Also, HIT web designs used to be called Heritage web solutions.  They were forced to change their name because there were hundreds of complaints just like this one if someone does a google search. 


As soon as they sent me the email that stated there would be no refund for my cancellation, Brandon Byrge and Gabe Miles no longer answer my calls or return my messages.  They are classless individuals working for a scamster company.


This report was posted on Ripoff Report on 09/21/2009 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/HIT-Web-Design/Provo-Utah-84604/HIT-Web-Design-Heritage-Web-Solutions-Brandon-Byrge-of-HIT-Web-Design-gave-me-the-classic-498262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I am the original author of this complaint

AUTHOR: Howard kearns - (U.S.A.)

HIT web design has not returned a single message (i've left dozens) since I cancelled my account and they offered no refund.  They have not attempted to make good on any of my requests.  At this point I don't really care, VISA's fraud dept handled the situation professionally and agreed that I was a victim of a scamming company.  If you go to Utah's Better Business Bureau website, you will discover that HIT has over 440 complaints filed against them. 

If HIT gets enough complaints the Utah Attorney General's office will put them out of business.  If HIT has done to you what they did to me, please file a fraud complaint with VISA or Mastercard or American Express, you have to "hit" these guys in the pocketbook.  VISA's fraud dept told me it would take 90 days for them to investigate my case...they called me back in 2 days and refunded my money.  It was so obvious to a professional fraud investigator that HIT is a scamming company they didnt' need the full 90 days. 

Of course HIT will have a cookie-cutter response on why they are a great company and have done nothing wrong but don't let them fool you.  Please follow this advice, do not pay HIT to design your website!!  It will be the worst thing you can do. 

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#2 UPDATE EX-employee responds

Heritage Web Solutions attempt to cover up continues

AUTHOR: Former employee - (U.S.A.)

Notice now this manager is attempting to once again cover up the truth? No where in this anonymous managers response is there a claim that the customers complaint has been resolved. No, just a deceptive title, "resolving complaints" to make you think that they are attempting to resolve the customers problem.

Again, I challenge this manager of Hit web design / Heritage web solutions to come forward with an actual resolution to this customers complaints.
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#3 UPDATE Employee

Resolving Complaints

AUTHOR: Hit management - (U.S.A.)

When customers agree to post that they have had the complaints resolved I do ask that they post that we came to an amicable conclusion. Some customer will, and some wont. Regardless, I am happy to do what I can for anyone who is willing to work with me. More often than not, I attempt to go above and beyond for customers who will allow me to help.

Personally I am thankful for sites that allow the public to voice their opinions, I am a person too, and there are times I feel as though I need to be heard. When it comes down to resolving the concerns I would always take a welcoming hand. It is my hopes that I can offer that welcoming hand to any customer who gives me an opportunity to do so. Let's put away our swords and reason together.

If you have a specific complaint or concern, please communicate with me at
QCA@hitwebdesign.com or CEO@hitwebdesign.com.
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#4 UPDATE EX-employee responds

Again an attempt at deception and coverup

AUTHOR: Former employee - (U.S.A.)

Again this anonymous manager posts to cover up the truth - they are "offering" to resolve problems. There has been no resolution to this complaint posted. This is dishonest and deceitful.

Mr. (or Ms.) manager, if you are or have truly resolved this complaint, then have the customer post the resolution for all to see. I know there are many out there who would like to know that you truly are making an effort to resolve things fairly, not fair by YOUR standards, what the customer decides is fair.

I hear a lot of rhetoric coming from this company about slander and libel. Seems you cry about that an awful lot. I remind you and the general public slander is only that when it isn't true. Posting the truth is not against the law. No one has proved this customer a liar, but Heritage Web Solutions words speak volumes when you compare them against their actions.
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#5 UPDATE Employee

Complaints Resolved

AUTHOR: Hit management - (U.S.A.)

I strive to resolve all complaints. Any customer that wishes to work with HIT, I am more than willing to do what I can to help. I have offered my personal promise that HIT, and I, will be completely fair and equitable with you. There are some out there that only want to complain, slander or defame. Regardless, I am welcoming any customer to contact me and attempt to resolve your complaint. I humbly disagree with the 'ex-employee' that says no attempt is made to resolve these complaints.

If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com.

Warmest Regards, Quality Control Administrator
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#6 UPDATE EX-employee responds

More Deceptive Practices By HIT Web Design

AUTHOR: Former employee - (U.S.A.)

It is very deceptive to post a title of "Resolving Complaints" because it makes people believe that the complaints are being resolved. Of course, this isn't the truth, as usual for Heritage.

All that was posted here was another cut and paste answer. No true resolution of complaints has been posted. This is a sneaky and underhanded attempt to make themselves look like they care and are trying to do something for the customer.

Just more evidence of lies and deceptive practices by a company that has a long history of them.

I urge all dissatisfied customer's who can't get any fair resolution from Heritage to file a complaint with the Utah Attorney General, the BBB of Utah and do a charge back on your credit card to get your money back from these liars.
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#7 UPDATE Employee

Resolving Complaints

AUTHOR: Hit management - (U.S.A.)




It is in the best interest of HIT Web Design to work with our customers. However, there are some customers who simply won't work with HIT. At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customers complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business.

HIT Web Design changed their name from Heritage Web Solutions for branding reasons, not because of complaints. In fact you can know that we aren't 'hiding' from our former name because on our website and in our phone system, it clearly states our purpose of the name change. "HIT" is simply easier to say.

HIT has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.

If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com.

My personal promise to you is that HIT Web Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator
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