- Report: #498262
Report - Rebuttal - Arbitrate
Complaint Review: HIT Web Design
HIT Web Design1460 North Moonriver Drive Provo, Utah United States of America
HIT Web Design Heritage Web Solutions Brandon Byrge of HIT Web Design gave me the classic bait & switch and stole my money. Provo, Utah
*Author of original report: I am the original author of this complaint
*UPDATE EX-employee responds: Heritage Web Solutions attempt to cover up continues
*UPDATE Employee: Resolving Complaints
*UPDATE EX-employee responds: Again an attempt at deception and coverup
*UPDATE Employee: Complaints Resolved
*UPDATE EX-employee responds: More Deceptive Practices By HIT Web Design
*UPDATE Employee: Resolving Complaints
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A young salesman at HIT web design, formerly heritage web solutions, named Brandon Byrge lied to me when I signed up with his company.
He led me to believe they were going to make a killer website for $700 for me so I agreed to sign up. He and I went back and forth for a few days going over what features to include and what features not to include. There were some things that I wanted but couldn't afford because they would've cost thousands more. He told me I would receive a 7 page website with a forum with paypal integration and 6 months free hosting. Also, the forum would allow an unlimited number of pictures per profile. A search function would also be available. From here things went straight downhill.
My account manager's name was Gabe Miles, a charming lad who will steal your money while smiling and complimenting you. Gabe Miles immediately wanted me to send him content so the programmer's could start working on the website. I asked him a technical question that he didn't know the answer to and he connected me with a programmer. I asked the programmer to tell me about some of the features I would receive with the forum. He listed some and also told me it would be one picture per profile and a search function would cost extra. I talked with Gabe Miles and he said to get the website that I thought I was getting would cost over $3000 more.
I asked to see a contract for what features I would get for the website I paid for. I was connected to accounting who sent me a receipt that only stated when I paid -nothing else. HIT web design again balked at sending me a contract so I asked to cancel the account. I figured since I had sent them zero content and they did absolutely nothing to design my website it would be an easy cancellation/refund.
HIT wouldn't even offer a partial refund, they left me with nothing. I neither signed nor saw a contract but stupidly gave them my bank information and they began to debit my account. I called VISA's fraud dept and they agreed it was a charge for "services unrendered" and have refunded my $700 back into my account. Now HIT has a merchant dispute with VISA.
If Brandon Byrge or Gabe Miles of HIT web design lie to you and steal your money the best recourse is to file a fraud claim with your bank. I was lucky that I didn't send them any content or else they could claim that they performed work on the website (like changing the background color). Now I see why Gabe Miles was so anxious for me to send him some stuff for the website, they wanted to perform the minimal work, then try to charge me thousands more and offer no refund.
Also, HIT web designs used to be called Heritage web solutions. They were forced to change their name because there were hundreds of complaints just like this one if someone does a google search.
As soon as they sent me the email that stated there would be no refund for my cancellation, Brandon Byrge and Gabe Miles no longer answer my calls or return my messages. They are classless individuals working for a scamster company.
This report was posted on Ripoff Report on 09/21/2009 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/HIT-Web-Design/Provo-Utah-84604/HIT-Web-Design-Heritage-Web-Solutions-Brandon-Byrge-of-HIT-Web-Design-gave-me-the-classic-498262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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