- Report: #662621
Report - Rebuttal - Arbitrate
Complaint Review: HIT Web Design
HIT Web Design1460 Moon River Dr Internet United States of America
HIT Web Design Heritage Web Solutions, Consumer Ripoff - Do not Use! Understates Total Costs, Not Comptent! Internet
Company only sells, and does perform or provide customer service. I clearly defined by ECommerce store requirements, timing, and support needs during the original call and I was told that all could be met and was given a cost. The company proved itself to not be competent in providing the services (delays in assigning a web designer, turnover in the assigned designer, and poor quality and slow service), and then assessed additional charges for program features that should have been included in the original package - example, State Sales Tax module was "extra" even though I purchased the "E Commerce" store package, in addition to a web site design.
This is a bogus, incompetent company and a consumer rippoff. DO NOT USE.
After trying to work with them for several months (I was way too patient) and they could not deliver, I requested a refund, which they refused.
This report was posted on Ripoff Report on 11/16/2010 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/HIT-Web-Design/internet/HIT-Web-Design-Heritage-Web-Solutions-Consumer-Ripoff-Do-not-Use-Understates-Total-Cos-662621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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