- Report: #454990
Report - Rebuttal - Arbitrate
Complaint Review: HLD Grant Helper - granthelporder.com
HLD Grant Helper - granthelporder.comwww.granthelporder.com Internet Saint Kitts and Nevis
HLD Grant Helper - granthelporder.com Debited $150.00 in charges to my account Charlestown, Saint Kitts Internet
*REBUTTAL Owner of company: granthelporder.com NOT granthelper.com
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My bank account reflects the following three charges from HLD*GrantHelper.com 888-662-8762:
3/9/2009 - $3.95
3/18/2009 - $74.95
4/20/2009 - $74.95
The last two charges was never authorized nor did I understand that there was any additional charges AND I to this day, do not know what that money was supposed to be paying for. I only agreed to the initial debit of $3.95. I will outline my activities on these charges for your information.
3/19/2009 - I called to inquire on the $74.95 charge of the previous day and expressed my dissatisfaction and was told that they apologized for the inconvenience and would set up a credit immediately and told me that I should expect a 3-5 day delay on seeing the money in my account. I waited a full week and called them again and they apologized again and told me that they would send a message to their U.S. subsidiary who handled refunds and tell them to rush the refund. I waited another week or so and begin calling every day or two, and was told the same thing, that they were sorry for the delay. Finally on 4/19/2009 I was totally flustered and called again and was screaming at this point because no matter what I said, they would never allow me to talk to a supervisor, but this time the person on the other end of the line told me that they had experienced a computer problem (GREAT - ANOTHER LIE I WAS SOON TO FIND OUT), and that they were going to do a manual refund that I should see in my account in the next 24 hours. (REMEMBER the date was 4/19/2009). The next day on 4/20/2009, sure enough....they did something alright, they debited yet another $74.95 from my account instead of crediting. Now for the last three weeks, I have been going through the same call processes every few days with my last call being this afternoon and I told them that they did nothing but lie to me and I did not want to hear that the refund was being processed. They told me things like, what else do you want us to do, and that I could not speak to a supervisor, and that they would not give me the phone number to their US subsidiary, and there was nothing more they could do. They suggested that I give them 7-10 days to process the refund, but we know that will not happen.
This report was posted on Ripoff Report on 05/24/2009 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/HLD-Grant-Helper-granthelpordercom/internet/HLD-Grant-Helper-granthelpordercom-Debited-15000-in-charges-to-my-account-Charlestown-454990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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