- Report: #904165
Report - Rebuttal - Arbitrate
Complaint Review: HMS Homesure Services Inc
HMS Homesure Services Inc8890 Jules Ln Indianapolis, Indiana United States of America
HMS Homesure Services Inc HMS Staling claim process, given the "run-around" treatment ,lost data, awaiting calls yet no follow up process, etc, Indianapolis, Indiana
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Call back the next day, HMS says they are almost done just awaiting a result from their research department. I call daily, yet each day they are awaiting a response from someone.. the manufacturer, the service technician (tonage of unit), etc... finally they say they shoudl have an answer. I call the next day and the data was lost! They have to start over and gather the issue with the ticket from the servfice tech again!
Furious, I say the ticket should have been resolved, so I spoke with the supervisor. She was as clueless as the customer service associates in what happened, but apologized and said they will do their best to fix it. Time continues on, research has the data again and is now waiting on the manufacturer.
I'm in my 5th week, still no determination or resolution. The game is obvious, stall and wait until the customer replaces the entire unit on their own. Then the repairs disappear and the company makes more $$$. The contract does not hold down these warranty companies to a time frame in which they have to make a determination, therefore they continue to screw over their customers.
This report was posted on Ripoff Report on 06/28/2012 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/HMS-Homesure-Services-Inc/Indianapolis-Indiana-46278/HMS-Homesure-Services-Inc-HMS-Staling-claim-process-given-the-run-around-treatment-los-904165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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