• Report: #393450

Complaint Review: HOBBYTRON.COM

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  • Submitted: Thu, November 20, 2008
  • Updated: Thu, November 20, 2008

  • Reported By:NORTHFIELD CENTER Ohio
HOBBYTRON.COM
525 PARK AVE SAN FERNANDO, California U.S.A.

HOBBYTRON.COM customer service is horrible! Beware! SAN FERNANDO California

*Author of original report: UPDATE

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The item I ordered arrived with a piece missing and a piece broken off. I called and they gave me an rma number about two weeks later. I sent the item back (it was a rc tank, and it cost me 25.00 to send it back) they do not send out labels. They refuse to re-imburse me for the cost to return it. Even though it was defective upon receipt.

Satisfaction is not guaranteed - and if you notice - they never state that. They are a rip off - so beware... The customer service people are either clueless or rude or both - depending on which one you get. Shame on them! Beware!

Shameonthem
NORTHFIELD CENTER, Ohio
U.S.A.

This report was posted on Ripoff Report on 11/20/2008 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/HOBBYTRONCOM/SAN-FERNANDO-California-91340/HOBBYTRONCOM-customer-service-is-horrible-Beware-SAN-FERNANDO-California-393450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

UPDATE

AUTHOR: Shameonthem - (U.S.A.)

I found some info online:

Mr. James Royer

President

Absolute Toy Marketing, Inc.,

d/b/a HobbyTron.com

1053 South 1675 West

Orem, UT 84058

Not confirmed. I am going to write to him - Maybe if everyone complains to this person, they will stand by their products.
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