• Report: #946044

Complaint Review: HOMETOWN GENERAL

  • Submitted: Mon, September 24, 2012
  • Updated: Mon, September 24, 2012

  • Reported By: Critic14 — Greensboro North Carolina United States of America
HOMETOWN GENERAL
Internet United States of America

HOMETOWN GENERAL Tries to get you to change feedback before taking care of refund, Internet

*REBUTTAL Owner of company: Some customers are NOT fair

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Item didn't look as same as picture and appeared homemade and was packaged inadequately and received with many dents in it and wanted me to change feedback which was first think out of his mouth. I personally won't be doing any business with this seller. Also told me to ship it back after several emails at my expense and send copy of receipt which would cost more to ship it back then to just refund money and why wouldn't he provide a prepaid label to ship it back it appears to me he wouldn't refund the shipping price if asking me to do that.

This report was posted on Ripoff Report on 09/24/2012 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/HOMETOWN-GENERAL/internet/HOMETOWN-GENERAL-Tries-to-get-you-to-change-feedback-before-taking-care-of-refund-Intern-946044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Some customers are NOT fair

AUTHOR: Hometown General - ()

This buyer bought a product from us. Was not happy apprantly, and contacted us. We told him, no problem, we will be happy to return the product at our expense and pay for return shipping as well. Simply email me the total of the return shipping costs you paid. We do not have the ability to email a prepaid label. We understood other companies could do that, but we cant. Customer refused to pay for return shipping and be reimbursed. FYI, return shipping would of been on a 3 oz product, $1.69 total via USPS first class mail. 

Customer insisted on getting a whole new item without returning the supposed defective item. Again, we said, no problem. Please send us a picture of what you got to confirm something is not right with the product. Again, customer refused to do this. Customer wanted us to just send him a new item free of charge. 

Sorry, but there is a fine line that a seller walks on, between being fair to the customer as we tried to be, and being stupid and allowing a buyer like this to take advantage of them. 

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