- Report: #1047930
Report - Rebuttal - Arbitrate
Complaint Review: HOTELS.COM
HOTELS.COM Ripoff Cancellation Policy Internet
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I used HOTELS.COM to reserve a room as follows:
I reserved a room at the Holiday Inn in Bowling Green, KY for the 3rd to 5th of May. I booked this reservation in the afternoon of 1 May. My plans changed at the last minute, so I tried to cancel my reservation on the morning of 2 May. Hotels.com charged me one day $97.00 as a penalty for cancelling. The agent told me that when I placed the reservation I was already in the penalty time so regardless I would have been charged a $97.00 penalty if I cancelled.
DO NOT USE HOTELS.COM, CALL THE HOTEL DIRECTLY. I WILL NEVER USE THEM AGAIN. THEY ARE A RIPOFF.
Holiday Inn should not allow them to make reservations for their hotels. I question whether I will make a reservation at a Holiday either.
This report was posted on Ripoff Report on 05/02/2013 08:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/HOTELSCOM/internet/HOTELSCOM-Ripoff-Cancellation-Policy-Internet-1047930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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