• Report: #974570

Complaint Review: HOTMOVIESALE

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  • Submitted: Tue, November 27, 2012
  • Updated: Sat, December 01, 2012

  • Reported By: Lori — Oakland Park Florida United States of America
HOTMOVIESALE
PO BOX 810365 Internet United States of America

HOTMOVIESALE i ordered to dvd from this company and found out that they have been charging me for two membership fees of 19.95 for almost a year. i contacted the company and they said they would only be able to re, Internet

*UPDATE Employee: HotMovieSale.com membership

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this company signed me up for two seperate  memberships after i ordered two videos from them. i did not notice this until about 8 months later. i have put a dispute in to my credit card company. the merchant says they would refund me 19.95 although they ripped me off for more than $100.00 for two videos. i can only hope that they will be held accountable for scamming people soon.

This report was posted on Ripoff Report on 11/27/2012 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/HOTMOVIESALE/internet/HOTMOVIESALE-i-ordered-to-dvd-from-this-company-and-found-out-that-they-have-been-chargin-974570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

HotMovieSale.com membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the HotMovieSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.hotmoviesale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.hotmoviesale.com/store/testimonials.aspx

Sincerely,
HotMovieSale.com
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