• Report: #147633

Complaint Review: HOTWIRE RENTAL CAR - HOTWIRE.com

  • Submitted: Mon, June 27, 2005
  • Updated: Mon, June 27, 2005

  • Reported By:Green Bay Wisconsin


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I was looking for a rental car for my upcoming vacation in Florida - I checked the prices on Orbitz and saw a link on the top of the page saying FOR DEEP DISCOUNTS CHECK OUT HOTWIRE.

I clicked on the link and found myself at Hotwire - which is an Orbitz subsidiary. all of the information about where and when I wanted the car was already filled in to the form as I had just filled in at Orbitz.com. Orbitz had quoted a price around $350. Hotwire quoted $328 so I went with it.

But when I received my confirmation all of the information was right except the beginning date. It had been July 18th to the 29th- now it was July 19th to the 29th. I called Hotwires customer service number and they semed very friendly they explained that they could add the extra day - and when they did - the price jumped to $418!!

I said that it was ridiculous that I should have to pay $90 for an extra day. They said that in the five minutes I had called the rate had jumped - I asked for a refund and was told of course that they were doing me a big favor in helping me in any way and that this was a special one-time refund repurchase I could have or stick with my original deal.

Since my booking was with Avis (through Hotwire) I then visited the Avis website out of curiousity and found I could book the SAME car on the SAMe days DIRECTLY FROM AVIS FOR for $368!!!! ($299.40 + $69 for all taxes and fees).

DEEP DISCOUNTS???? What a RIP-OFF!!! You can do better on the web directly!!! I thought they had a guarantee of some sort that they offered the lowest price - of course they don't - but they do offer more restrictions than Avis would have.

NEVER DEAL WITH HOTWIRE. Look for a better deal paying retail on your own!!!

Green Bay, Wisconsin

This report was posted on Ripoff Report on 06/27/2005 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/HOTWIRE-RENTAL-CAR-HOTWIREcom/internet/HOTWIRE-RENTAL-CAR-HOTWIREcom-JACKED-CAR-RENTAL-PRICE-UP-NO-BARGAIN-AT-ALL-RIPOFF-In-147633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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