This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
I recently was looking for car rates in LAX for 1 week. I had several serch engines running the same dates and times I had entered. Hotwire showed me the best rates and said it was using Alamo, Budget, Enterprise, all respectable companies. I saw the best rate hit book this....said it would not tell me who the company I would be using until reservation was finished. I completed credit card info hit book and saw it was Enterprise (Yeah) great Co. well then looked closer at reservation had dates (1 month later and 1 day longer then my original) dates I had entered that all windows had auto populated. I called Enterprise they said I needed to call Hotwire. I did call reached a rep. named BRANDY and she said she was sorry but she had to cancel this reservation and would refund the $241.00 rate I got. I was very upset that she could not just change the dates and times. She said the funds would be immediately refunded and I would receive confirmation as I did get that while we were on phone. As she is rebooking she says those rates are not showing and it will be $25.00 more, so I very angrily said OK book it as I need to complete this. We review dates and times and she said I'll receive email confirmation, immediatley while we are still on the phone I get that...review dates and times and tell her BRANDY the return time in incorrect, it says 7:00AM and I am returning 7:00PM. She say's ok let me change that right now. I ask will I get another confirmation she say's YES might be 10 min. I thought OK thanks...we hang up I wait another conf. shows up same stuff not time change???? I call back and the call person say's well can't change we will need to cancel this to make the change time. I am livid now and demand they change as the rep made the mistake NOT ME. I ask for supervisor one name Mica get's on the phone she asks me to hold to review the call. I hold I hold I hold....20min. later no Mica. I hang up call back and get put on hold again...no one comes back. 4th time calling I get someone who says let me transfer you to Post-reservation they are the only one's who can change. He says the same thing I can cancel and re-book. I tell him NO WAY am I having you take now $241.00 and $266.00 out of my account and make ANOTHER reservation. He puts me on hold 5 min. comes back says well I can make a RETAIL reservation, refund this one to you and OFFER you $50.00HOT dollars for future. I tell him no thank you I will NEVER use you guys again. I ask for a full refund to cancel he sends this conf. to me. We will see if they refund my $500+ dollars back...!!!! NEVER EVER USE THEM!! Horrible horrible.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.