• Report: #594144

Complaint Review: HP (Hewitt Packard)

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  • Submitted: Sat, April 17, 2010
  • Updated: Fri, November 26, 2010

  • Reported By: Lynn — Conneaut Ohio United States of America
HP (Hewitt Packard)
Internet United States of America

HP (Hewitt Packard) HP Pavilion PC is a lemon they knew about, Internet

*Consumer Comment: Calling Me An Idiot STILL Does Not Make This a Ripoff

*Consumer Comment: I looked it up as you suggested - Still no rip off seen - You're an idiot

*Consumer Comment: I looked it up as you suggested - Still no rip off seen

*Author of original report: Yes it's a ripoff which is heartbreaking

*Consumer Comment: I see No Rip Off here - just an uneducated consumer

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HP knew that their Pavilion PC was faulty and will not repair or replace the computer for free.  They refused any attempt I made to repair the computer for free.  They first told me that the computer was under recall and that I should of received a notice via e-mail, which I never received. After along back and forth talk they finally had a higher up manager call me. She then stated that the reason I never received an e-mail notice was because they didn't have a recall, they computer was under a warrenty and the warrently ran out in November of 2009. HP knew that this problem existed and will not cover this problem.  The problem is that the fan in the PC does not give off enough cooling so that the mother board then fries out as well as the screan then starts this blackout problem.  So they will not replace or fix my PC unless I pay for it.  I already spend $1,500.00 on this PC at the time of purchase.  I am very unhappy with HP and covering a problem that they knew they had with the Pavilion PC.

This report was posted on Ripoff Report on 04/17/2010 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/HP-Hewitt-Packard/internet/HP-Hewitt-Packard-HP-Pavilion-PC-is-a-lemon-they-knew-about-Internet-594144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Calling Me An Idiot STILL Does Not Make This a Ripoff

AUTHOR: Kevin A - (USA)

So, the facts that the original poster complained her computer broke after the (company extended) warranty was up, she had never purchased an extended warranty, was unable to con the company out of free repairs and did not prove any kind of ripoff, coupled with my lack of trouble with HP products makes ME an idiot? That's some logic there, Einstein.

 

Yes, I HAVE been using HPs for years and have never had a problem with them. I can also distinguish a true ripoff from sour grapes.

 

Whatever your issue is with HP, it's just that - YOUR issue. Whether or not they have, "...shipped off just about every job out of the US..." has nothing to do with this post or the lack of problems I have had with HP products.

 

If your grandmother's computer broke and you, a self proclaimed, "... Technical Consultant for 4 years now..." can't help her, I suggest the true idiot belongs to your family tree. That, together with your obvious bias, make you a poor candidate to try to convince anyone that HP is a bad buy.

 

I reiterate what I said previously and what we all know (but some of us try to ignore when WE have the issue) - NO company will honor a warranty past its expiration date. NONE.

 

Love them or hate them, it makes no difference. All businesses are there to make money. Buy an extended warranty, or purchase with a credit card that provides one. Bashing the company for not giving you something for nothing is RIDICULOUS.
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#2 Consumer Comment

I looked it up as you suggested - Still no rip off seen - You're an idiot

AUTHOR: henderson1 - (United States of America)

You have been using HP's for years?  That's great for you, as you are an idiot that has trusted this piece of crap company who has shipped off just about every job out of the US.  HP's are horrible, and I advise everyone to stay away from them.  As a Technical Consultant for 4 years now, I have never re-built and/or thrown away so many computers as HP's.  My grandmother had an issue with the machine not even booting, and the laptop is not even 2 years old.  HP's response, "sorry there is nothing we can do".  A$$holes!!  HP's SUCK.  STAY AWAY!!!  
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#3 Consumer Comment

I looked it up as you suggested - Still no rip off seen

AUTHOR: Kevin A - (USA)

You prove with each keystroke how uneducated you are, not only about computers, but in general.

Did you seriously say, "...a whole nother..."? What in the world is "nother"?

Now that you have specified this is a laptop and have provided a model number, I looked up the DV6485SE AND the DV6000 series laptops as you suggested. The ONLY instance I can find of a similar issue with the DV6485SE comes from someone named "Lynn" at 1AM this morning. It is posted under a forum titled, "HP DV6000 wirless problem [solved]" and is in response to someone who posted they had two DV2000s with AMD processors with cooling fan issues. It is worded very similarly to this report, interestingly enough.

The original post is from almost 2 years ago, and states that HP was extending the warranty on the affected units for two years from the initial symptom. This does not sound like the actions of a company bent on ripping off the public.

Assuming that you are completely correct in everything you said (and I most certainly am NOT), with computers, sometimes things happen. I'm sure we have all lost data after working on something important and forgetting to back it up. Upsetting, but not deliberate. If a company provides an extended warranty period, and for some unknown reason you just happen to fall outside of that time frame before you have a problem, it does not mean you were ripped off. HP makes quality products, and they stand behind them. Even the best products in the world occasionally break. Still no rip off.

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#4 Author of original report

Yes it's a ripoff which is heartbreaking

AUTHOR: Lynn - (United States of America)

I'm not uneducated about this product.  I have the Pavilion dv6458se, one of the higher end laptops, if you were to go to the forum on this product you will see that many of the dv6000 series are having the same problems. 1 out of 7 are having these problems: not being able to receive internet and the screen going black on them. I talked to one of the managers from HP on the phone and was told from her very mouth "The motherboard is fried because the cooling fan is not work correctly, and everything hooks into the motherboard and that is why you can't get internet and your screen goes black." She said that with how much it cost to replace the motherboard and because you only get 90 days warrenty on a repair, I would be better off looking for another computer.  


I have always used HP computers and printers, this is the first time I have ever had a problem like this. You would have a whole nother out look if it happend to you.

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#5 Consumer Comment

I see No Rip Off here - just an uneducated consumer

AUTHOR: Kevin A - (USA)

First of all, this has to be one of the most poorly written complaints I've seen on here yet. For your information, most of the PCs HP sells are named "Pavilion" with different model numbers. Are you claiming they are all defective? I can dispute that right now. I have had HP Pavilions for years with no problems. In fact, the computer on which I am typing my response is an HP Pavilion. Never had a day of trouble with it and I've used it for hours a day for well over a year now (which means it is out of warranty). What model number are you claiming is defective?

Second, I notice you said you tried to get HP to fix or replace your computer for free several times. It would appear that since HP would not acquiesce to your demand for free service on a computer that is out of warranty, you have taken it upon yourself to try to defame their good name. This smacks of libel and attempted extortion.

Third, your explanation of the actual problem is vague at best and makes no sense at worst. "...the fan in the PC...." The computer has more than one fan. Most have a fan in the power supply and another on top of the heat sink for the processor. Which one failed?  And unless you have an all-in-one model (where the computer and monitor are one piece) the failure of the motherboard would have NO effect on the monitor itself (the graphics card, perhaps, but not the monitor).

If you have not purchased an extended warranty, no company will repair or replace your equipment for free beyond the initial warranty period. The amount of money you spent on your initial purchase is IRRELEVANT. Do you think that because you spent $1,500.00 to purchase the unit you never have to spend another dime on it no matter what? Are you 5 years old? No? Then you know better than that.

You claim HP knew of this problem. Based on what? Where is your proof HP KNEW the cooling fan on your particular model was faulty? Do you have someone's name at HP that told you they were aware of this problem but refused to take steps to correct it? Information from a credible source that states HP knew of this? Did you take it to a repair shop at which the workers claimed they see this all the time? You have stated NONE of this. It is simply your statement that they knew about it. I could say you knew it would happen and bought it anyway. That doesn't make it true and means nothing.

There has been no rip off here. Just another unhappy customer attempting to damage the reputation of a company from which they could not extort free service. Consider yourself lucky HP does not sue you. I would.

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