- Report: #285888
Report - Rebuttal - Arbitrate
Complaint Review: HP ,Hewlett-Packard Company
HP ,Hewlett-Packard Company3000 Hanover Street Palo Alto, California U.S.A.
HP , Hewlett Packard, Hewlett-Packard Company Installs obsolete components in *NEW* PCs Palo Alto California
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I took the machine to an HP service depot where they confirmed the dead motherboard and contacted HP for a replacement part. Hp told them the motherboard was no longer available and there was no substitute part.
I took four phone calls to get HP to agree to replace the machine. Meanwhile, I purchased an identical, but newer machine into which I could my my hard drives and continue working. This machine is an DV9608nr and guess what, it has a dv9500 motherboard.
Gone are the day of the real Hewlett-Packard. Their consumer machines are mostly junk and old parts.
This report was posted on Ripoff Report on 11/21/2007 06:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/HP-Hewlett-Packard-Company/Palo-Alto-California-94304/HP-Hewlett-Packard-Hewlett-Packard-Company-Installs-obsolete-components-in-NEW-PCs-Pa-285888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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