- Report: #674535
Report - Rebuttal - Arbitrate
Complaint Review: HP (Hewlett-Packard)
HP (Hewlett-Packard)3000 Hanover Street Palo Alto, California United States of America
HP (Hewlett-Packard) TOLD BY BOTH REPS AND TECH SUPPORT UNIT WAS A LEMON! WILL NOT DO ANYTHING! FIRE-HAZARD 212F DEGREES Palo Alto, California
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1 Year ago I bought
an HP DV6 Intel Core 2 Duo Laptop for roughly $1000. The Unit immediately
started having problems! I bought the laptop from CostCo. They literally waited
until the day after the 90-Day Return Policy expired to call me back after I
called them days earlier! I bought my HP for Video Editing and Rendering, the
Unit would heat up to 194F when doing normal tasks like web-Browsing, and would
get up to 212F when trying to render video! Me and my Farther who used to work
for HP for R & D have spent hours on the phone, getting the run-around from
CostCo to HP, Back to Costco, and then to Costco's 3rd Party tech support who
don't care and do not have any power to do anything! The Power supply is
underrated for the Laptop, not being able to give the Laptop even half of the
power to properly run and charge the laptop. Over 2 months the CPU was trying
to compensate for the Extreme Lack of Power, and burned up most of the internal
components. Because of this, the Laptop CANNOT BE REPAIRED, NOR CAN IT BE
REPLACED BECAUSE THE NEWER UNITS HAVE THE SAME PROBLEMS AND ARE MORE
EXSPENSIVE. This puts me in a Twilight-Zone esc Grey-Area where my 2 Year
Limited Hardware Manufactures Defect warranty will not cover a refund. It's
get's better, I HAVE BEEN TOLD OVER THE PHONE AND BY HP REPS I HAVE A
"LEMON" WHICH I HAVE BEEN TOLD MEANS THE LAPTOP WAS DEFECTIVE BEFORE
IT LEFT THE FACTORY IN CHINA. AND STILL I HAVE NOT BEEN ABLE TO GET ANY MONEY
BACK FOR MY $1000 PAPER WHEIGHT THAT IS ALSO A FIRE-HAZARD! MY BATTERY IS NOT
ON THE RECALL LIST, MY POWER SUPPLY HAS BEEN REPLACED TWICE AND BOTH HAVE
BURNT-OUT AT HIGH TEMPS, AND I CANNOT EVEN CHARGE THE LAPTOP BECAUSE THEY WANT
TO CHARGE ME FOR A 3RD POWER SUPPLY WHICH THEY HAVE TOLD ME OVER THE PHONE IS
DEFECTIVE! I HAVE EXCHASTED ALL OTHER OPTIONS! MY LAST DITCH ATTEMPT IS TO GET
IN CONTACT WITH Michael Finny, a Consumer Watch Dog for 7 on Your Side, ABC
This report was posted on Ripoff Report on 12/23/2010 03:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/HP-Hewlett-Packard/Palo-Alto-California-/HP-Hewlett-Packard-TOLD-BY-BOTH-REPS-AND-TECH-SUPPORT-UNIT-WAS-A-LEMON-WILL-NOT-DO-ANY-674535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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