• Report: #674535

Complaint Review: HP (Hewlett-Packard)

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  • Submitted: Thu, December 23, 2010
  • Updated: Thu, December 23, 2010

  • Reported By: Brandon — Windsor California United States of America
HP (Hewlett-Packard)
3000 Hanover Street Palo Alto, California United States of America

HP (Hewlett-Packard) TOLD BY BOTH REPS AND TECH SUPPORT UNIT WAS A LEMON! WILL NOT DO ANYTHING! FIRE-HAZARD 212F DEGREES Palo Alto, California

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1 Year ago I bought an HP DV6 Intel Core 2 Duo Laptop for roughly $1000. The Unit immediately started having problems! I bought the laptop from CostCo. They literally waited until the day after the 90-Day Return Policy expired to call me back after I called them days earlier! I bought my HP for Video Editing and Rendering, the Unit would heat up to 194F when doing normal tasks like web-Browsing, and would get up to 212F when trying to render video! Me and my Farther who used to work for HP for R & D have spent hours on the phone, getting the run-around from CostCo to HP, Back to Costco, and then to Costco's 3rd Party tech support who don't care and do not have any power to do anything! The Power supply is underrated for the Laptop, not being able to give the Laptop even half of the power to properly run and charge the laptop. Over 2 months the CPU was trying to compensate for the Extreme Lack of Power, and burned up most of the internal components. Because of this, the Laptop CANNOT BE REPAIRED, NOR CAN IT BE REPLACED BECAUSE THE NEWER UNITS HAVE THE SAME PROBLEMS AND ARE MORE EXSPENSIVE. This puts me in a Twilight-Zone esc Grey-Area where my 2 Year Limited Hardware Manufactures Defect warranty will not cover a refund. It's get's better, I HAVE BEEN TOLD OVER THE PHONE AND BY HP REPS I HAVE A "LEMON" WHICH I HAVE BEEN TOLD MEANS THE LAPTOP WAS DEFECTIVE BEFORE IT LEFT THE FACTORY IN CHINA. AND STILL I HAVE NOT BEEN ABLE TO GET ANY MONEY BACK FOR MY $1000 PAPER WHEIGHT THAT IS ALSO A FIRE-HAZARD! MY BATTERY IS NOT ON THE RECALL LIST, MY POWER SUPPLY HAS BEEN REPLACED TWICE AND BOTH HAVE BURNT-OUT AT HIGH TEMPS, AND I CANNOT EVEN CHARGE THE LAPTOP BECAUSE THEY WANT TO CHARGE ME FOR A 3RD POWER SUPPLY WHICH THEY HAVE TOLD ME OVER THE PHONE IS DEFECTIVE! I HAVE EXCHASTED ALL OTHER OPTIONS! MY LAST DITCH ATTEMPT IS TO GET IN CONTACT WITH Michael Finny, a Consumer Watch Dog for 7 on Your Side, ABC Channel 7 San Francisco. Hopefully he will be able to expose HP and their Products to be Faulty, Unreliable, and the Horrid Truth behind HP's business Practices!


 


This report was posted on Ripoff Report on 12/23/2010 03:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/HP-Hewlett-Packard/Palo-Alto-California-/HP-Hewlett-Packard-TOLD-BY-BOTH-REPS-AND-TECH-SUPPORT-UNIT-WAS-A-LEMON-WILL-NOT-DO-ANY-674535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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