• Report: #366755

Complaint Review: HP- Hewlett Packard

  • Submitted: Mon, August 25, 2008
  • Updated: Tue, January 06, 2009

  • Reported By:Frankfort Illinois
HP- Hewlett Packard
3000 Hanover St Palo Alto, California U.S.A.

HP- Hewlett Packard Does Not honor the puchased extended warranty, make excuses, HP desktop Quadcore computer problems Palo Alto California

*Consumer Suggestion: Just a question...

*Consumer Suggestion: Just a question...

*Consumer Suggestion: They state in the contract that the extended warrenty doesn't cover after market items.

*Consumer Suggestion: They have no obligation to fix "aftermarket" upgrades!

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Bought a HP Pavilion Quad Core Computer and also purchased a 3-year HP House call Service Plan. Trying to add extra monitors to the system, system will not work even with the Vista compatible video adapters, called the HP service Dept. explained the problem, they asked If the computer is working and can go on the internet? I told them yes and they said there is no problem with the computer they can not help any more. But if I can not add hardware to the computer it is no good to me. They were very rude and I mean RUDE. Conversation ended.
This I think is a RIPP OFF of customers by a big corporation.

Al
Frankfort, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/25/2008 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/HP-Hewlett-Packard/Palo-Alto-California-94304/HP-Hewlett-Packard-Does-Not-honor-the-puchased-extended-warranty-make-excuses-HP-deskto-366755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Just a question...

AUTHOR: Sylver8248 - (U.S.A.)

Did the monitors or any other accessory not come with any type of manufacturer's warranty????
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#2 Consumer Suggestion

Just a question...

AUTHOR: Sylver8248 - (U.S.A.)

Did the monitors or any other accessory not come with any type of manufacturer's warranty????
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#3 Consumer Suggestion

They state in the contract that the extended warrenty doesn't cover after market items.

AUTHOR: Jon R - (U.S.A.)

You should have read the agreement more closley. This is not a rip-off, they stated that the warrenty only covers the base PC. Any additions you make are at your own risk. There are accedent protection plans that cover damage caused by (as expected) accedent and/or ad-ons.
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#4 Consumer Suggestion

They have no obligation to fix "aftermarket" upgrades!

AUTHOR: J G Shrugged - (U.S.A.)

The warranty should be very clear that it will only cover the computer as it was sold. You will need to pay for assistance on adding something after the fact.
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