- Report: #330948
Report - Rebuttal - Arbitrate
Complaint Review: HP Hewlett Packard
HP Hewlett PackardPalo Alto, CA Palo Alto, California U.S.A.
HP Hewlett Packard HP case managers are LIARS (same problem: wifi broken 3 TIMES, I have extended warranty... what's the problem?) Palo Alto California
Now everyone here with an IQ of more than 10...are you willing to have your less-than-2-year-old laptop WITH an extended warranty worth $250, be sent back for repairs (which takes a month) ...for the very same wifi problem?
Of course not! (The laptop IS defective as a whole)!
I spoke with 3 case managers and the first 2 agreed to the exchange. The last one Susan, didn;t go for it. The 2nd case manager SHOULD HAVE given me a 75 case # but gave me 73 case # instead which was needed for the exchange...now...WHO'S FAULT WAS THAT?
If anyone here can file a class action, I'm all ears.
Again...I have paid the FULL $250 extended warranty...3 times now, the very same problem with WIFI/MOTHERBOARD...plus the case managers in vancouver, BC, canada...are mostly not bright enough to comprehend the dilemma: thrice broken piece to be returned for repairs a 3rd time?? Which is acceptable to HP....
Los Angeles, California
This report was posted on Ripoff Report on 05/06/2008 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/HP-Hewlett-Packard/Palo-Alto-California/HP-Hewlett-Packard-HP-case-managers-are-LIARS-same-problem-wifi-broken-3-TIMES-I-have-e-330948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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