• Report: #668771

Complaint Review: HP

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  • Submitted: Mon, December 06, 2010
  • Updated: Mon, December 06, 2010

  • Reported By: Randall — Norman Oklahoma United States of America
HP
Hewlett-Packard USA 20555 SH 249 Houston, Texas United States of America

HP Hewlett Packard LEMON ALERT HP TouchSmart tx2-1375dx Notebook Graphics Card Fails just after 1 year Houston, Texas

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Purchased a new HP TouchSmart tx2-1375dx Notebook on Oct. 22, 2009.  Conveniently (for HP) On Nov. 7, 2010 the integrated video card craps out.  Tech "support" offers a $49.95 diagnostic.  We tell them what the error messages said before we only get a black screen, so we don't need a diagnostic.  They say a new integrated card will cost about $300.  We ask if this is a common problem and they say that this is the first time they have heard about it.  After hanging up we do a little research and there are hundreds if not thousands of similar complaints.  This product is a lemon with a history of failure almost immediately after warranty runs out.  Do not ever but an HP product, we certainly will never buy another one.

This report was posted on Ripoff Report on 12/06/2010 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/HP/Houston-Texas-77070/HP-Hewlett-Packard-LEMON-ALERT-HP-TouchSmart-tx2-1375dx-Notebook-Graphics-Card-Fails-ju-668771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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