- Report: #1025605
Report - Rebuttal - Arbitrate
Complaint Review: HP
HP HP Pavilion a6720f Desktop PC support Internet
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On 3/4/2013 the PC started to malfunction during startup. On 3/6/2013 the unit could not even get into the desktop anymore. On 3/7/2013 I called HP and the rep told me they cannot honor the service agreement despite having records of the issues occurring 3/4/2013 because "The agreement ran from 3/6/2009 - 3/6/2013".
Sounds like the HP service software was sitting on my device like a time bomb. As soon as the service "ran out" the device dies. How's that for quality?
This report was posted on Ripoff Report on 03/08/2013 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/HP/internet/HP-HP-Pavilion-a6720f-Desktop-PC-support-Internet-1025605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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