- Report: #959157
Report - Rebuttal - Arbitrate
Complaint Review: HQBIDS LLC
HQBIDS LLC WWW.HQBIDS.COM GAMBLING NOT AN AUCTION Internet
*Author of original report: TOTAL RIP
for less than the higher price you set on bid pal. When you ask them why they say you ran out of bids and were disqualified to continue bidding and so you lose.
THEY SAY FULL REFUND NO RISK TO TRY AND THEY WILL NOT REFUND EVEN IF YOU CLOSE THE ACCOUNT IN 6 HOURS AFTER OPENING IT
They will instead SCOLD you for not reading the fine print while stating there is no fine print in an email that is full of fine print and mumbo jumbo about the rules and how they don't have to refund and how it is your fault for not reading the rules. They say you will get your bids back in 24 hours but if you want a refund the answer is no...not really you just get to keep bidding and losing money! FANTASTIC BUSINESS POLICY IN MY OPINION BUT THEY WON'T LAST LONG FOR SURE
If you think you have to pay to be a customer you need some real good psychotherapy!
Here is a sample of the exact email I got from them after closing my account within less than 8 hours of opening it. ...............We apologize for any inconveniences. You asked our support team to close out your account. Your account has been closed. Every new user, including you, receives a trial of our bid protection feature. This feature is a way to help new users get use to how the site works. A user's bid account gets refilled if he/she does not win an auction within 24 hours. That is what was promised and eventually given to you. The email you received during your bid purchase clearly states:
As a new user, your account comes with a 24 hour trial of the
> bid protection feature. This means you will get all of
> your original bids back if you do not win by the time your protection expires.
The email you received clearly states exactly what would happen. This is not in fine print. Please read that email again. There multiple areas in the "FAQ" section and the terms and conditions that clearly explains our refund terms. We have a no questions asked refund policy for bids that have not been used. We have never argue with a customer when it comes to refunding bids that have not been used in the auctions. There are several links explaining how the auction and bidding work. We also provide several links explaining our refund policy. The terms and conditions, Bidding tips link located on the bottom of the homepage, and the FAQ section fully explain our bidding and refund policy. Please contact support if you have any question.
---please see notes on refunding policy--
1. Section Purchasing/Bidding in the terms and condition states:
Unused and unexpired BidPacks (also known as real/purchase bids) are eligible for a refund.
2. Section Purchasing/Bidding in the terms and condition states:
There is no bid refunds on bids used
3. Section Refunds/Returns/Cancellations in the terms and condition states:
Bids used during an auction are not eligible for a refund
4. The Bidding section of the Help section states:What are bids/credits?
Unused and unexpired Real Bids are eligible for a no questions asked refund. Again, any unexpired Real Bids you have not used on auctions are refundable without any questions asked. Please contact support if you have any questions. 5. The Bidding section of the Help section states:
I placed bids in an auction and didn't win. Can I get my bids back?
As explained in the "Terms and Conditions", HQbids cannot refund any used bids. However, HQbids offers quick refunds on any unexpired real bids you have not used on auctions
This report was posted on Ripoff Report on 10/23/2012 11:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/HQBIDS-LLC/internet/HQBIDS-LLC-WWWHQBIDSCOM-GAMBLING-NOT-AN-AUCTION-Internet-959157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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