- Report: #1042509
Report - Rebuttal - Arbitrate
Complaint Review: HR BLOCK
HR BLOCKInternet United States of America
HR BLOCK H&R BLOCK I filed my wife's return using H&R Block at Home Online DELUXE Internet
*Consumer Comment: Good for them...
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Now when I go to use the EXACT same service, they wanted $49.95
I called their C/S Support line and got a run around. 1st the gal (Maya) said the rates change
as a customer gets closer to tax filing date; then the rates changed around 03-25-2013 so that did not apply to us.
But she would not go into my wife's account (which I set up and have all the info for) to verify the difference in costs unless my wife was on the line.
I'm now going to print out all the forms I filled out page by page and enter that into the IRS 1040 Form manually, and they will get nothing this time from me and nothing from me ever again.
There's one added tidbit: don't use the at Home Online services since you can only fill out one form whereas the CD software allows for 5 forms. This is why we would have had to pay for both of our tax forms.
Then they clobber you on the State return but there I just took my wife's info and manually filled out our state's form and submitted by mail as I will do now with both my IRS and State forms.
This report was posted on Ripoff Report on 04/11/2013 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/HR-BLOCK/internet/HR-BLOCK-HR-BLOCK-I-filed-my-wifes-return-using-HR-Block-at-Home-Online-DELUXE-Internet-1042509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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