- Report: #1043563
Report - Rebuttal - Arbitrate
Complaint Review: H&R Block At Home Software
H&R Block At Home SoftwareInternet United States of America
H&R Block At Home Software Software said I had to fill out form 525 on my own with no help. Wanted 19.95 for extension efile Internet
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Because I was doing my taxes on April 15th, and couldn't finish it because I didn't have time to decipher the form 525, I tried to file an extension using their software. I went through that procedure 3 times and had to guess on how to complete it. The software directs you to page headings that do not exist. I thought this was bad but then the software required $19.95 to file the extension electronically. The outside of the box says it includes 5 free e-files (and no distinction between extensions and returns) but they want to stick you for an extension e-file. Guess what. I went to the turbo tax website and filed the extension for free. Can you believe that? H&R Block wanted to charge $19.95 after I spent $60 on their software and I didn't even buy turbo tax and filed an extension through them for free.
If you think it cannot get worse you are wrong. I tried to email them with a question about form 525. They want 19.95 to answer an email. I tried the online chat. Again 19.95 just to chat with someone. I wish I never wasted my money on this crap software. I doubt I could ever get my money back. I can't even email them to ask without paying $19.95.
This report was posted on Ripoff Report on 04/15/2013 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/HR-Block-At-Home-Software/internet/HR-Block-At-Home-Software-Software-said-I-had-to-fill-out-form-525-on-my-own-with-no-hel-1043563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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