• Report: #427090

Complaint Review: HR Block - Emerald Advance Card

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, February 22, 2009
  • Updated: Sun, February 22, 2009

  • Reported By:Charlotte North Carolina
HR Block - Emerald Advance Card
www.hrblockbank.com Nationwide U.S.A.

HR Block - Emerald Advance - Card hr block, emerald advance, bank, loans, customer service Charlotte North Carolina Nationwide

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I am writing this to make everyone aware of my experience so they do not go through the same things I went through. This is a somewhat long story but I will attempt to make it as short and informative as possible.

Issue # 1
I have been a loyal customer of HR Block for the past 11 years. I have had problems in the past but this year is the end of them. I was approved an emerald advance loan in December 08. I again was approve an additional line of credit in January. Or so I was told. After paying back the first, customer service told me on three separate occasions that I was intend approved a loan and it would be available on a certain date to call back then. I called three times and on the third times was told another date to call back. On the fourth go around I was told then that I missed the deadline for retrieve the credit line. I asked for a supervisor and was hung up on. I then called back the following day and requested a supervisor. The customer service rep then argued with me for about 15 minutes before putting me on hold and hanging up on me. I called back again the next day and was transferred to the supervisor who informed me she did not know what I was talking about on a line of credit and could not help me.

Issue # 2
I called the corporate line to complain of the terrible customer service and was told that an email to the district manager was all that they could do. I was also told that within 48 hours I would be contact regarding the matter. This was over a week ago.

Issue # 3

I was told by customer service 6 months ago or more that I could use paypal with my account. He then gave me the routing number and account number. On Feb 20, I transferred a large sum of money into my hrblock account. Two days later I called HR block customer service to find out how long it would take for the transfer to go through and was told that I could not transfer from my paypal to my emerald account. I told them that paypal showed that the transaction was completed and wanted to know where my funds were. They could not tell me anything except I can't help you.

No matter who I talk to in customer service I am told the same...sorry can't help you. My advice is not to use any products with HR Block that requires you to use customer service. Oh, wait! They is pretty much all of their services now isn't it. I went from a loyal customer ready to talk to other about the service to a customer that is looking for an attorney in order to retrieve my funds.

Annie
Charlotte, North Carolina
U.S.A.


This report was posted on Ripoff Report on 02/22/2009 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/HR-Block-Emerald-Advance-Card/nationwide/HR-Block-Emerald-Advance-Card-hr-block-emerald-advance-bank-loans-customer-service-427090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on HR Block - Emerald Advance Card

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory