- Report: #1142819
Report - Rebuttal - Arbitrate
Complaint Review: H&R Block
H&R Block6292 Ronald Reagan Dr Lake Saint Louis, Missouri USA
H&R Block Jill Hass I was promissed a FREE re-review of my return, but my documents were held hostage for one month demanding a service fee! Lake Saint Louis Missouri
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I was offered by the representative when I called to have a FREE review done of my current and previous three years of tax returns. At the scheduled appointment the FREE review was confirmed and I was told it would be completed in a couple of days. After repeated calls and broken promises for a month! I was then called and told the manager wanted to charge me for the review and I told the agent that I do not want them to review my returns and I will just come and pick up my documents. I was then told she wanted to talk to her manager and just complete one year's review for free since that is what I was promised and would call me back. Messages were left and a week later I was told that one year’s taxes were reviewed and there was a charge! and that NO documents were leaving this office without the fee paid! I went to the office and was told my documents were not going to be released without signing a document stating they completed a review of my taxes. I told them I did not want their review and would not sign the document. The manager (Jill Hass) came up front insisting on the signing and I had to threaten requesting the police to come over in order to get my documents!
This report was posted on Ripoff Report on 04/29/2014 07:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/HR-Block/Lake-Saint-Louis-Missouri-63367/HampR-Block-Jill-Hass-I-was-promissed-a-FREE-re-review-of-my-return-but-my-documents-w-1142819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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